Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lia Sagote

Tarneit

Summary

I have over 20 years of corporate work experience mainly in insurance, customer service and case managing. My current role involves holistically helping injured workers return back to the workforce and ensuring their work cover claims are managed smoothly for them particularly in a very vulnerable time in their lives.


This work experience coupled with my Bachelor of business degree and vast media background has nurtured and strengthened my sound communication skills.


I am able to adapt and connect with people from all backgrounds and I have a genuine interest in seeing people become the best versions of themselves, to succeed and to live life to the full.


Having a proud Pacific Island & multi-cultural background also helps me easily in building rapport and connections with people from all walks of life.


Overview

19
19
years of professional experience

Work History

Case Manager

EML Melbourne
01.2021 - Current
  • Case Managing Workers compensation claims, customer service. Helping injured workers return to work, (holistic approach) case conferencing, providing treatments for workers, dealing with treaters such as physiotherapists, occupational rehabilitation providers, workers, their employers and WorkSafe on a daily basis. A listening ear for workers at vulnerable times in their lives.

Motor Vehicle Claims Consultant

Aioi Nissay Dowa Insurance, Melbourne
01.2015 - 01.2021
  • Processing end to end motor claims, Comprehensive Motor Insurance, Call Centre, Total loss claims, recoveries, applying Police reports, complaint handling, dispute resolution. Third party settlements, delivering superior customer service.

Claims Consultant

Allianz New Zealand, Auckland
01.2007 - 01.2010
  • Motor and domestic, commercial, recoveries. Mainly dealing with brokers, lodging and processing claims, appointing external assessors, teleclaims, customer service, data entry. Specialised handling of Bridgestone and Facility claims.

Claims Consultant

Allianz Australia, Sydney Australia
03.2006 - 02.2007
  • Call Centre environment. Motor Claims. Delegation: up to 20,000 motor claims. Lodging claims over the phone, appointing assessors, processing claims, customer service, recoveries, cash settling, data entry.

Education

High School - Sacred Heart College
Whanganui, New Zealand
01.1997

Bachelor of Business - Management, Marketing

Auckland University of Technology
Auckland, New Zealand
01.2013

Post Graduate Studies - Journalism and Media

Auckland University of Technology
Auckland, New Zealand
01.2013

Skills

  • Excellent Communication Skills
  • Active listening skills
  • Good attention to detail
  • Management Experience
  • Analytical Skills
  • Exceptionally Hard Working & Self- Motivated
  • Good work ethic
  • Honest and Reliable
  • Ability to adapt to any role
  • Dedicated and Responsible
  • Great Interaction with people from all walks of life
  • Capable of Learning and applying new skills and knowledge
  • Good diction and clear speech
  • Very efficient and follows directions with ease
  • Problem-solving
  • Case management
  • Time management
  • Case documentation

Timeline

Case Manager

EML Melbourne
01.2021 - Current

Motor Vehicle Claims Consultant

Aioi Nissay Dowa Insurance, Melbourne
01.2015 - 01.2021

Claims Consultant

Allianz New Zealand, Auckland
01.2007 - 01.2010

Claims Consultant

Allianz Australia, Sydney Australia
03.2006 - 02.2007

High School - Sacred Heart College

Bachelor of Business - Management, Marketing

Auckland University of Technology

Post Graduate Studies - Journalism and Media

Auckland University of Technology
Lia Sagote