Lia Tivanis

This role has included both part-time and full-time work. I took on the role as Acting Manager of the store from December of 2022 to August of 2023. I have since gained experience in both managerial and customer service duties, such as:

- Managing a team of part-timers.

- Finding shift covers for ill team members.

- Managing stock flow.

- Cash handling and register reports.

- Daily figures management.

- Clean and tidy working conditions.

- Developed a rapport in the company, becoming known for my high KPI results in the region and fostering relationships with coworkers as well as customers.

- Keeping up-to-date on modern trends to better my customer service experience.

This position was a temporary Christmas Casual role, allowing me to utilise my skills by:

- Maintaining the flow of registers.

- Using a POS system.

- Creating casual conversation with customers.

- Managing sections within the store to maintain them.

- Taking on shifts when others cannot attend.

- Learning to increase my speed when there is heavy foot traffic within the store.

This role was an office position during the period of the National ABS Census. I had a number of responsibilities during this time, such as:

- Maintaining a professional phone manner, with training.

- Attending meetings with the team to discuss how to better our customer service over the phone.

- Ensure all legislative information is thoroughly and accurately outlined to customers.

- Process census applications.

- Navigate computer software (predominantly Microsoft Office functions).

- Adhere to all company procedures.

I worked as a part of a team to ensure all responsibilities of the store were accounted for. Some of my main responsibilities included:

- Operating POS systems.

- Assisting customers across the store.

- Cleaning and maintaining stock fixtures.

- Visual merchandising.

- Reducing or increasing the price of items based on instruction.

- Balancing till at the end of the day.

In this role, I provided support to team members while working in a fast paced environment. I also learned how to take on a number of tasks, leaving me responsible to:

- Maintain stock control of fresh produce.

- Ensure all customer service areas were maintained and prepared at all times.

- Bagging items for customers.

- Assist with multiple duties during high volume periods.

- Cover team on breaks.

-Cashier duties.