Liah McLean
Padbury,Western Australia
Summary
I am currently a Year 12 student at SEDA College WA, I am a 2024 Year 12 ambassador/leader and a UniPath Student at Notre Dame University Fremantle. I am a hardworking individual with lots of experience in team and fast paced environments. I am certified in sports first aid as of February 2023 and I completed a Certificate II in sport coaching last year. I am a quick thinker and have experience in customer service through Woolworths where I worked in the Fresh Food and Deli Department gaining valuable skills in customer facing roles as well as stocking fresh food fridges, Deli set up and cleaning. I further gained experience through my volunteer work placement roles which included personal interactions with Gym clients at Sculpture Personal Training and as an event assistant at Perth Glory on match days where I am engaged in fanbased activities and events. I love playing sport and spending time with my friends and family. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.
Overview
2
2
years of professional experience
Work History
Events Assistant, Merchandise Team Member
Perth Glory
10.2023 - 04.2024
- Increased customer satisfaction by providing personalized assistance and product recommendations.
- Collaborated effectively with team members to ensure efficient operations during peak hours.
- Managed returns processing efficiently to minimize financial loss from damaged or unsellable items.
- Promoted a positive shopping experience with excellent customer service, addressing concerns promptly and professionally.
- Optimized merchandise displays for enhanced visual appeal and easier navigation.
- Improved product visibility through strategic arrangement of merchandise maximizing customer engagement.
- Enhanced store sales by maintaining up-to-date knowledge on product features and promotions.
Fresh Team Member
Woolworths
12.2021 - 02.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Education
Sacred Heart College
Seda College
Notre Dame - Unipath Student
Skills
- Customer service
- Teamwork and Collaboration
- Leadership
- Communication
- Problem solving
- Active listening
- Creativity and Innovation
- Merchandise Display
- Quick Learner
- Motivated Team Player
Extracurricularhistory
- Club soccer, 04/2016, present
- Club Footy, 03/2021, present
- Futsal, 09/2022, present
- Hockey Umpiring, 04/2021, 10/2021
- Playing Club hockey, 04/2010, 10/2021
Experience
Woolworths, Floreat Forum, Team Member in Fresh Service and Fresh Convenience, 12/2021, 03/2023, Sculpture Personal Training, 3/204 Balcatta Rd, Gym Assistant (Volunteer), 03/2023, 10/2023, Perth Glory HBF Park, Events assistant (volunteer), 10/2023, present
References
- Dakota Shaw - Woolworths
- Amer Kahn - Sculpture Personal Training
Additional Information
Availability
Monday: 9-5
Tuesday: 4-9
Wednesday: Unavailable
Thursday: 4-9
Friday: Unavailable
Saturday: 9-7
Sunday: 3-10
Timeline
Events Assistant, Merchandise Team Member
Perth Glory
10.2023 - 04.2024
Fresh Team Member
Woolworths
12.2021 - 02.2023
Sacred Heart College
Seda College
Notre Dame - Unipath Student
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