Liam Azzopardi
Hobart
Summary
Dynamic leader with over a decade of experience in product management, business development, and financial analysis, notably at Jubilacion. Excelled in translating complex technical information to clients and spearheading innovative product strategies. Combines outstanding communication skills with extensive system knowledge to drive results and engage key stakeholders effectively.
Overview
12
12
years of professional experience
Work History
Head of Product Management
Jubilacion
05.2017 - Current
- Translated information highly technical in nature to senior staff and aligned product strategy with market.
- Managed and motivated employees to be productive and engaged in work.
- Developed and maintained relationships with customers and referrers through account development.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Oversaw product design and roadmap and coordinated aspects of development and rollout.
- Created and managed social media campaigns to increase brand engagement.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Devised content strategy to effectively engage target audiences.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Optimized email campaigns to increase open and click-through rates.
- Advocated for and advertised products in field.
- Met strict deadlines, coordinating moving parts in product team and orchestrating well-designed flow.
- Designed and coordinated processes applicable to numerous projects for design efficiency and continuity.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Kept meticulous client notes and updated account information in company databases.
- Prepared sales presentations for clients showing success and credibility of products.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Business Development Manager
Apricot Actuaries
05.2017 - 12.2021
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients.
- Represented company and promoted products at conferences and industry events.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Financial Analyst
ASAP Advice
06.2016 - 06.2017
- Delivered a 'scaled advice' service for accountants to enable them to safely implement their clients' SMSF strategies.
- Generated Statement of Advice documents for clients.
- Established strong partnerships with external professionals such as accountants, enabling them to confidently refer clients.
- Navigated complex regulatory requirements, ensuring full compliance throughout all aspects of the financial planning process.
- Managed sensitive client information with utmost discretion, building trust among existing and prospective clientele alike.
- Helped clients make informed decisions about financial future.
- Educated clients on financial topics and best practices.
Financial Analyst
Accurium
12.2012 - 06.2016
- Integral part of Australia’s leading actuarial certificate provider with 55% market share. Part of a team that completed 64,000 actuarial certificates in 2014 and received SMSF Adviser awards (Leading Actuarial Certificate provider) in 2014 and 2015
- Led Accurium’s interactions with accounting platform BGL. Improved efficiencies between the Accurium and BGL software programs to free up analyst time to direct toward clients. Coordinated the move of Accurium’s ‘Retirement Healthcheck’ calculator on to the BGL software, so BGL clients had access to this service.
- Supported the Accurium technical services team in providing educational content to Accurium members. This included drafting, researching and proofing technical articles, providing support to Accurium staff during webinars, developing answers to client Q&A questions, updating website content such as FAQ’s and help documents.
- Upsold additional Accurium products to clients during the process of day-to-day communications.
- Interpreted Accurium ‘Retirement Healthcheck’ results of clients. Explained to them the significance of their results and provided ongoing support surrounding this service. Established a rapport with healthcheck clients so that honest feedback could be obtained in order to improve the product
- Assisted the Accurium IT team in improving the Accurium website. Provided a client perspective in order to create an intuitive interface that met client needs. Duties included system testing, page design, limited coding exposure in html.
- Contributed to maintaining the technical knowledge of the SMSF team by partaking in monthly presentations on pertinent topics in the SMSF sector. Presented the topic in front of the group and management and fielded any questions from the audience
Education
Self Managed Superannuation Fund Specialist - Finance
Kaplan
*Distance2017
Diploma of Financial Planning - Finance
Monarch Institute
*Distance2016
Bachelor of Business And Bachelor of Economics -
University of Tasmania
Hobart, TAS2012
Guilford Young College
Hobart2007
Skills
- Outstanding communicator
10 years of communications with clients, stakeholders, management etc
- Extensive knowledge and experience across a range of operational systems
Helped plan and build an in-house CRM program, operated and maintained an online client facing platform, utilised various add-ons and tools to facilitate reaching company KPIs
- Accomplished written communicator
Including writing technical articles, drafting and designing company newsletters and content, generating and explaining financial reports for clients, providing website copy and more
- Track record of leading team projects and meeting deadlines
Worked on both large projects (Telstra Super, BGL, Class Super etc) and smaller-scale operations to ensure client expectations were exceeded Presented technical content to various stakeholder groups and attended industry conferences
- Autonomous worker that thrives in a team environment
Extensive experience working flexibly but also greatly enjoy working as part of a team
- Strategic Thinker
Part of a leadership team that developed and executed company strategies in various organisational areas
Hobbies
- Sports (former local AFL player), Soccer, Tennis,
- Live music
- Travel (Europe, Central America, North America, NZ)
- Spending time with fiancee, Anna and 2 kids, Sylvie and Vincent.
Additional Information
By virtue of working in a small company, I have had to continually develop my skills in order to operate in different business departments. This has led to a very broad level of professional experience spanning marketing, sales, business operations, accounting, R&D and much more. Distilling these experiences down into a succinct resume has proven challenging, so I hope the above information doesn't seem too scattered.
Timeline
Head of Product Management
Jubilacion
05.2017 - Current
Business Development Manager
Apricot Actuaries
05.2017 - 12.2021
Financial Analyst
ASAP Advice
06.2016 - 06.2017
Financial Analyst
Accurium
12.2012 - 06.2016
Self Managed Superannuation Fund Specialist - Finance
Kaplan
Diploma of Financial Planning - Finance
Monarch Institute
Bachelor of Business And Bachelor of Economics -
University of Tasmania
Guilford Young College
Similar Profiles
Brad KellyBrad Kelly
Manager, Government Relations and Strategic Policy at Homes TasmaniaManager, Government Relations and Strategic Policy at Homes Tasmania
Morgan PointerMorgan Pointer
Associate at Five GuysAssociate at Five Guys
Natarsha ReadNatarsha Read
Front of House at The BranchFront of House at The Branch
Allan CameronAllan Cameron
Content Director - 7HOFM Hobart at Australian Radio NetworkContent Director - 7HOFM Hobart at Australian Radio Network
Mareike TischhauserMareike Tischhauser
Head of Product Management at KynetecHead of Product Management at Kynetec