Liam Ball
Eaton
Summary
Dynamic retail professional with extensive experience at Mitre 10, excelling in customer service and team leadership. Proven track record in enhancing inventory management and boosting sales through strategic analysis and innovative merchandising. Adept at training and mentoring staff, fostering a collaborative environment that drives productivity and customer satisfaction.
Knowledgeable Manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Mitre 10
04.2025 - Current
- Led team of 10+ staff members, fostering a collaborative environment and enhancing productivity.
- Implemented inventory management systems, improving stock accuracy and reducing wastage.
- Analyzed sales trends to optimize product placement and maximize revenue opportunities.
- Coordinated scheduling for optimal workforce efficiency, ensuring adequate coverage during peak hours.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
Assistant Store Manager
Mitre 10
12.2023 - 04.2025
- Supervised daily store operations to ensure optimal customer service and team performance
- Implemented inventory management processes, reducing discrepancies and improving stock accuracy
- Trained and mentored new staff, enhancing team productivity and service quality
- Developed promotional strategies that increased product visibility and sales volume
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Butcher/Manager in Charge
York Quality Butchers
07.2019 - 11.2023
- Learned and adhered to safety protocols for meat handling and preparation.
- Assisted in identifying quality cuts of meat during processing.
- Collaborated with team members to streamline production processes.
- Operated various tools, including knives and saws, with precision.
- Supported inventory management by tracking stock levels of meats and supplies.
- Developed a loyal client base by fostering strong relationships with customers through attentive service and informative interactions.
- Mentored junior staff, fostering skill development and promoting teamwork.
Education
York District High School
York, WA12-2018
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Outstanding communication skills
- Retail inventory management
- Work Planning and Prioritization
- Sales analysis
Certification
- Cert 3 small goods butcher, [York Quality Butchers]
Timeline
Store Manager
Mitre 10
04.2025 - Current
Assistant Store Manager
Mitre 10
12.2023 - 04.2025
Butcher/Manager in Charge
York Quality Butchers
07.2019 - 11.2023
York District High School
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