Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Liam Barns

Sydney,NSW

Summary

Highly motivated and resultsdriven professional with over ten years of work experience across various industries. I am confident in my ability to contribute meaningfully to any organization. I thrive in a collaborative team environment and pride myself on my strong communication skills and attention to detail.


Resourceful Digital Product Analyst in program development and support. Played key role in bringing large, new to industry development project into timeline and compliance. Superb organizational and time management skills enabled achievement of optimum outcomes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Digital Product Analyst

Qantas
06.2024 - Current
  • Provided valuable insights through regular reporting on key performance indicators, enabling informed decision-making for future product enhancements.
  • Collaborated with cross-functional teams to ensure seamless integration of new features and functionality.
  • Contributed to the ideation process by proposing innovative solutions to address identified gaps in existing products or target markets.
  • Facilitated communication between technical and non-technical stakeholders, ensuring clear understanding of project requirements and expectations.
  • Utilized specialized software to capture and process data.
  • Managed escalated cases, ensuring timely resolution and maintaining strong client relationships.
  • Worked closely with development teams to prioritize bug fixes and feature requests based on customer feedback.
  • Researched and identified solutions to technical problems.
  • Managed and prioritized multiple projects simultaneously, worked independently and drove results.
  • Contributed to product development by sharing valuable customer feedback and insights with engineering teams.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Executed product solution demonstrations with internal and external users during new releases and troubleshooting calls.

Business Travel Consultant

Navan
07.2022 - Current
  • Enhanced client satisfaction by providing personalized and efficient travel booking services.
  • Streamlined business travel processes for increased efficiency and cost savings.
  • Developed strong relationships with vendors, ensuring negotiated rates and preferred availability for clients.
  • Collaborated with internal teams & and senior managers to create processes to improve efficiency, as well as provide product feedback and tech-forward solutions for the product liaising with the engineering and IT teams
  • Implemented risk management strategies to mitigate potential disruptions during business trips, such as weather events or political unrest.
  • Assisted clients in managing travel expenses, implementing budget guidelines and tracking tools.
  • Provide end-to-end travel & and technical support to high-value corporate customers Built interpersonal relationships with recurring corporate customers and stakeholders
  • Consistently hit monthly bonuses and named top consultant month to month within the enterprise team
  • An employee of the Month Award, credited for “Top 5 global performers”

Assistant Warehouse Manager

Huntley And Co
01.2021 - 07.2022
  • Improved warehouse efficiency by implementing inventory management systems and streamlining processes.
  • Assisted in reducing overhead costs through effective use of resources and strategic planning.
  • Ensured timely order fulfillment by coordinating with team members to prioritize tasks efficiently.
  • Maintained a safe work environment, conducting regular safety inspections and training employees on proper procedures.
  • Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
  • Streamlined inventory control processes for better accuracy and reduced waste.
  • Spearheaded process improvement initiatives, identifying areas for potential growth or cost reduction opportunities within the warehouse operation.
  • Organized periodic audits of warehouse processes to ensure compliance with company policies as well as federal regulations related to health and safety guidelines.
  • Evaluated employee performance regularly, offering constructive feedback aimed at improving individual skills while also recognizing outstanding achievements among team members.

Team Leader

Advantage Novari
06.2020 - 01.2021
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Education

Bachelor of Science - Geography

Sheffield Hallam University
06.2018

A-Levels - Business, Music, Geography

DSLV
07.2015

Skills

  • Organizational skills
  • Networking abilities
  • Relationship building
  • Adaptability and flexibility
  • Effective problem-solving
  • Advanced itinerary planning
  • Project management
  • Exceptional customer service
  • Technical Documentation
  • Product Information Management
  • Product Roadmapping
  • Product Management
  • UX and UI Principles
  • Client Relationship Management
  • User Acceptance Testing
  • CRM Software
  • Ticketing systems
  • Regression Testing
  • Performance Testing
  • Bug reporting
  • Test Planning
  • Technical communication skills

Certification

LF Forklift Certified

White Card Certified

NSW Drivers Licence

Permanent Resident

Timeline

Digital Product Analyst

Qantas
06.2024 - Current

Business Travel Consultant

Navan
07.2022 - Current

Assistant Warehouse Manager

Huntley And Co
01.2021 - 07.2022

Team Leader

Advantage Novari
06.2020 - 01.2021

A-Levels - Business, Music, Geography

DSLV

Bachelor of Science - Geography

Sheffield Hallam University

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Liam Barns