Liam Bryant

Breakwater provides a multitude of different roles to become proficient in. As a result I worked as head glassy, functions host, bartender and restaurant waiter across my 3 years with this company.

As Breakwater is one of Perth's most popular venues, high volumes of customers are extremely regular and it is highly enforced to have a balance of fast working speed to meet the rushes but also to provide a wonderful customer service experience so the customers will come back during other periods.

Learned how to manage individual customer needs, coordinate scheduling for functions, managing stock, opening and closing duties and maintain communication across a team of diverse individuals.

Created a warm atmosphere for customers to feel like they're a part of a location that's happy to have them as opposed to your run of the mill business.

Established rapport with customers to keep people coming back consistently.

Maintaining a keen sense of time management when not serving a customer to make sure everything is constantly as clean and organised as possible. There's always something to do.

Learned how to work under pressure in a highly established space such as McDonald's with large amounts of customers coming often.

Learned how to a customers specific needs when it comes to choosing an item that they're going to associate with an important event in their life, like a concert.

Create a comfortable space so the customer doesn't feel like they're being forced to buy anything. It's like a friend providing advice which creates a sense of confidence in one another.

Maintaining a deep understanding of what you're selling through a keen sense of awareness and external research. If you're informed and passionate about what you're selling, the customer will be also.