Amanda Bryers
Rowville
Summary
I am authentic and have a strong willingness to learn. I have a professional attitude and desire to learn and progress my career. I have a strong focus on delivering exceptional levels of customer service and enjoy building relationships. I have a passion to help and educate people in design, and have a strong eye for detail.
I have a comprehensive understanding of how to guide clients through the design and build process, assisting customers from concept, through to design, fixtures & fittings selection, project documentation, to build, and finally to handover. I enjoy working in a collaborative environment.
I am an organised person who plans and organises my day. I am proactive, and take initiative. I have the ability to operate autonomously whilst being a team player. I have worked to KPIs in various roles and have proven my ability to exceed targets. I have the ability to set up processes and procedures and develop project reporting. I have industry experience and have demonstrated high achievement and perseverance in my past employment. I have a genuine passion for interior design, renovation, sales & design.
Overview
6
6
years of professional experience
Work History
Sales Consultant - Developing Sales SE Region
Lifestyle Communities Limited
11.2022 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
Interior Design Consultant
Refresh Renovations
02.2021 - 11.2023
- Conducted site visits during construction phase to ensure adherence to design specifications as well as troubleshoot any issues.
- Enhanced client satisfaction by providing personalized interior design consultations and recommendations.
- Stayed up-to-date on industry trends and best practices, incorporating innovative techniques into designs.
- Built strong relationships with clients through clear communication and quality service, leading to referrals.
- Coordinated with vendors and suppliers for the procurement of materials, maintaining project timelines and budgets.
- Determined needs, tastes and design preferences through thorough client consultations.
- Specified appropriate products and materials to meet project objectives and design scheme.
- Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials, and products.
- Selected furniture, lighting and accessories to enhance design concepts.
Showroom Sales Consultant
Burdens Bathrooms & Plumbing
10.2020 - 02.2021
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Assisted in maintaining a visually appealing showroom, ensuring proper display of products for easy access and viewing.
- Identified opportunities for custom solutions based on client's needs; and provided recommendations that led to increased sales conversions.
- Increased client satisfaction by addressing their needs and concerns promptly and professionally.
- Processed transactions accurately while adhering to company policies regarding returns, exchanges, and payment methods.
- Contributed to a positive work environment through excellent teamwork and communication with colleagues.
Showroom & Online Sales Specialist
Universal Fans
05.2018 - 10.2020
- Developed strong client relationships.
- Lead Architect & Design customer base.
- Improved customer satisfaction rates through proactive problem-solving.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Built and managed relationships with key clients and partners to drive growth.
Education
Training -
Neural Networks - Sales Development Program
Melbourne, VIC12.2023
Diploma of Interior Design & Decoration -
ISCD - International School of Colour & Design Melbourne
Certificate of Direct Marketing - with Merit -
The New Zealand Direct Marketing Association
Team Leader Workshop -
New Zealand Direct Marketing Association
Leadership Programme -
Changeworks Limited - People Adding Value
Sales Excellence -
Performance Partners
Targeted Selling Skills -
Maximising Business Opportunities
Sales Planning -
David Foreman
Report Creation & Analysis -
Business Objects
Enabling Individual Effectiveness -
Shell New Zealand - In House
Presentation Workshop -
Formal Presentation Skills
Bachelor of Arts - Double Major -
Victoria University of Wellington
Skills
- Excellent relationship management skills
- Passion to help and educate people in design
- Results focused with proven sales experience
- Attention to detail
- Pipeline management
- Professional & confident
- Solutions orientated
- Projects administrator
- Strong negotiation skills
- A genuine passion for renovation & design
- Excellent verbal & communication skills
- Strong focus on delivery
- Computer literate and experienced managing a CRM pipeline
- Strong presentation & leadership skills
- Excellent client facing & engagement skills
- Strong analytical skills and the capacity to interpret working drawings
- Driven & self motivated
- Honest
- Optimistic
- Adaptable
- Empathetic
- Kind
Timeline
Sales Consultant - Developing Sales SE Region
Lifestyle Communities Limited
11.2022 - Current
Interior Design Consultant
Refresh Renovations
02.2021 - 11.2023
Showroom Sales Consultant
Burdens Bathrooms & Plumbing
10.2020 - 02.2021
Showroom & Online Sales Specialist
Universal Fans
05.2018 - 10.2020
Training -
Neural Networks - Sales Development Program
Diploma of Interior Design & Decoration -
ISCD - International School of Colour & Design Melbourne
Certificate of Direct Marketing - with Merit -
The New Zealand Direct Marketing Association
Team Leader Workshop -
New Zealand Direct Marketing Association
Leadership Programme -
Changeworks Limited - People Adding Value
Sales Excellence -
Performance Partners
Targeted Selling Skills -
Maximising Business Opportunities
Sales Planning -
David Foreman
Report Creation & Analysis -
Business Objects
Enabling Individual Effectiveness -
Shell New Zealand - In House
Presentation Workshop -
Formal Presentation Skills
Bachelor of Arts - Double Major -
Victoria University of Wellington
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