Summary
Overview
Work History
Education
Skills
Timeline
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Liam Collins

Melbourne

Summary

Dynamic Administration Team Leader at Cleanaway Waste Management with a strong focus on customer service and organizational leadership. Achieved higher employee satisfaction through effective task delegation and streamlined processes, enhancing team productivity. Proficient in office administration and relationship building, fostering collaboration and driving successful outcomes.

Professional with extensive experience in administration, prepared to lead and support teams in achieving operational excellence. Skilled in project management, problem-solving, and process optimization. Known for fostering collaborative environment, maintaining high standards, and adapting to changing needs. Reliable and goal-oriented, consistently driving results through effective communication and strategic planning.

Overview

10
10
years of professional experience

Work History

Administration Team Leader

Cleanaway Waste Management
03.2025 - Current
  • Optimized resource allocation by regularly assessing staff performance and adjusting responsibilities accordingly.
  • Supported senior leadership with timely reporting on key metrics related to departmental performance.
  • Maintained interdepartmental relations with other services to accomplish goals.
  • Resolved conflicts within the team diplomatically, fostering a harmonious workplace atmosphere conducive to collaboration.
  • Achieved higher employee satisfaction through effective delegation, prioritization, and workload management.
  • Enhanced team productivity by streamlining administrative processes and implementing efficient workflow systems.
  • Promoted teamwork through regular meetings focused on sharing best practices and discussing strategies for overcoming challenges faced in daily tasks.

Contracts Administrator

Cleanaway Waste Management
06.2023 - 03.2025
  • Demonstrated proficiency in data entry, contract modification and billing.
  • Monitored contract budgets and expenditures, ensuring financial accountability throughout the project lifecycle.
  • Streamlined contract processes by implementing efficient documentation and tracking systems.
  • Trained junior staff members on best practices in contract administration, promoting a knowledgeable workforce.
  • Determined final quality and acceptance of contractor work and operations.
  • Contributed to company growth by actively participating in business development initiatives involving strategic partnerships.

Customer Service Officer

Cleanaway Waste Management
04.2022 - 05.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Completed data entry to record call notes, suggestions and questions.
  • Assisted call-in customers with questions and orders.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.

Kitchen Crew Trainer

McDonald's
04.2018 - 04.2022
  • Increased team productivity through effective communication, delegation of tasks, and motivational leadership strategies.
  • Reduced food waste by closely monitoring inventory levels and adjusting orders as needed.
  • Boosted overall team morale by fostering a positive work atmosphere built on mutual respect and open communication channels.
  • Improved overall customer satisfaction through consistent delivery of high-quality meals and exceptional service.
  • Designed training manuals for new kitchen crew members, outlining key duties and responsibilities as well as important safety protocols.
  • Ensured a safe working environment by strictly adhering to health code regulations and maintaining clean workstations.
  • Mentored new hires, providing hands-on training in cooking techniques, recipe execution, and sanitation procedures.

Crew Kitchen Staff Member

McDonald's
06.2015 - 03.2018
  • Enhanced customer satisfaction by consistently providing high-quality food and maintaining a clean, organized kitchen environment.
  • Followed all safety protocols and maintained a safe working environment, reducing the risk of accidents or injuries.
  • Played an integral role in maintaining high health inspection scores through diligent cleaning practices and adherence to sanitation guidelines.
  • Supported management in meeting budget goals through careful use of resources and minimizing waste.
  • Earned a reputation for reliability and dedication, often volunteering to cover shifts or assist with additional tasks when needed.
  • Mentored and trained new hires, ensuring they quickly became valuable team members capable of meeting the high standards set by the company.

Education

Bachelor of Arts - Games And Interactivity / Psychology

Swinburne University of Technology
Melbourne, VIC
06-2021

Skills

  • Customer service focus
  • Office administration
  • Staff development
  • Organizational expertise
  • Decision-making capacity
  • Organizational leadership
  • Relationship building
  • Office management
  • Task delegation

Timeline

Administration Team Leader

Cleanaway Waste Management
03.2025 - Current

Contracts Administrator

Cleanaway Waste Management
06.2023 - 03.2025

Customer Service Officer

Cleanaway Waste Management
04.2022 - 05.2023

Kitchen Crew Trainer

McDonald's
04.2018 - 04.2022

Crew Kitchen Staff Member

McDonald's
06.2015 - 03.2018

Bachelor of Arts - Games And Interactivity / Psychology

Swinburne University of Technology

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Liam Collins