Liam Darke
Chapel Hill,Queensland
Summary
Experienced Customer Service Supervisor bringing 5 years of quality performance in customer support and front-desk roles. Compassionate, professional, and dependable individual with the poise to tackle multiple tasks in a fast-paced environment. Offering dynamic telephone, interpersonal, and organisational skills. Excellent problem-solver and clear communicator with positive and upbeat personality. Pursuing a position where well-honed office and interpersonal skills will be appreciated.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
Coles Supermarket
12.2019 - 11.2023
- Supervised and worked across multiple departments, including Customer Service, Fresh Produce, and Deli.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Mentored team members to promote productivity and commitment to friendly service.
Team Member
Coles Supermarket
11.2017 - 09.2019
- Kept work areas across multiple departments clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance. Tasks involved management of trolley bay, cleaning of departments, and general customer assistance.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
Bachelor of Journalism -
University of Queensland
Brisbane, QLD12.2026
Queensland Certificate of Education -
Kenmore State High School
Kenmore, QLD12.2019
Certificate I (ICT10115) - Information, Digital Media, And Technology
Kenmore State High School
Kenmore, QLD11.2018
Skills
- Communication and Interpersonal skills
- Customer Service
- Teamwork and Collaboration
- Multitasking and Decision-making
- Attention to Detail
- Payment Processing
- Adaptability and Initiative-taking
- Telephone Etiquette
- Conflict resolution
- Reception area upkeep and management
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
References
References available upon request.
Timeline
Customer Service Supervisor
Coles Supermarket
12.2019 - 11.2023
Team Member
Coles Supermarket
11.2017 - 09.2019
Bachelor of Journalism -
University of Queensland
Queensland Certificate of Education -
Kenmore State High School
Certificate I (ICT10115) - Information, Digital Media, And Technology
Kenmore State High School
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