Liam Douglas
Perth,WA
Summary
Versatile team member offering over 5 years of experience handling tasks smoothly and efficiently.
Adapts well to changing processes, programs and team requirements.
Eager to contribute to growing company. Effective at working in fast-paced grocery, restaurant, and café environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Merchandiser
Clemenger Group Ltd
09.2022 - 11.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
Kitchen Hand
TGI Fridays
11.2021 - 01.2022
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Picker Packer
Austwide Wholesalers
10.2021 - 11.2021
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
Retail Sales Assistant
Platypus Shoes
11.2020 - 01.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers complete purchases, locate items, and join reward programs.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Increased sales by offering advice on purchases and promoting additional products.
- Worked closely with shift manager to solve problems and handle customer concerns.
Front of House Team Member
Dendy Cinemas
06.2019 - 11.2019
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Registered guest information on database to maintain accuracy and tracking information.
- Verified ID and payment preference of guests to make transactions faster and more flexible.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Customer Service Attendant
Caltex Service Station
08.2018 - 02.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Kitchen Hand
Dobinson's Bakery & Café
06.2018 - 07.2018
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Catering Assistant
AAFCANS
02.2018 - 06.2018
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Store Person
AAFCANS
02.2018 - 06.2018
- Picked stock according to order sheets and prepared for transport.
- Received and checked incoming goods for damage and discrepancies with paperwork.
- Restocked shelves and helped customers locate desired items.
- Operated equipment such as hand trucks, pallet jacks and forklifts on daily basis.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
Customer Service Attendant
Dinner Rush @ The Kitchen
01.2018 - 02.2018
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Transported food items from storage areas to kitchen for prepping.
Crew Member / Kitchen Hand
Hungry Jack's
05.2015 - 11.2015
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
Certificate II - Security Operations & Crowd Control
Crown Training Facility
Welshpool, WA07.2017
Certificate II - General Adult Education
Polytechnic West
Thornlie, WA10.2015
Skills
- Floor Set Design
- Online Help
- Design Changes
- Design Strategies
Customer Service
Order Entry
Sales
Upselling
Computer Operation
Cold Calling
Live Chat
Calm Under Pressure
team work
Cash Handling
point of sale
task allocation
goods receipting
Phone Etiquette
Cleaning Experience
Typing
Mentoring
Food Service
Kitchen Experience
Training & Development
Merchandising
Planograms
Communication Skills
Leadership
Certification
GenU Training - MatchWorks Cannington
Completed June 2023
- SITXFSA001 Use hygienic practices for food safety
- SITXWHS001 Participate in safe work practices
- SITHFAB002 Provide Responsible Service of Alcohol
- CPCCWHS1001 Prepare to work Safely in the Construction Industry
- HLTAID011 Provide First Aid
Hobbies
- Skateboarding
- Painting Miniatures
- Tabletop Wargaming
- Music Production
- Reading & Writing
- Miniature Sculpting
- Drawing & Painting
- Hiking
- Cycling
- Home photography, video editing & animation
Timeline
Merchandiser
Clemenger Group Ltd
09.2022 - 11.2022
Kitchen Hand
TGI Fridays
11.2021 - 01.2022
Picker Packer
Austwide Wholesalers
10.2021 - 11.2021
Retail Sales Assistant
Platypus Shoes
11.2020 - 01.2021
Front of House Team Member
Dendy Cinemas
06.2019 - 11.2019
Customer Service Attendant
Caltex Service Station
08.2018 - 02.2019
Kitchen Hand
Dobinson's Bakery & Café
06.2018 - 07.2018
Catering Assistant
AAFCANS
02.2018 - 06.2018
Store Person
AAFCANS
02.2018 - 06.2018
Customer Service Attendant
Dinner Rush @ The Kitchen
01.2018 - 02.2018
Crew Member / Kitchen Hand
Hungry Jack's
05.2015 - 11.2015
Certificate II - Security Operations & Crowd Control
Crown Training Facility
Certificate II - General Adult Education
Polytechnic West
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