Summary
Overview
Work History
Education
Skills
References
Timeline
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Liam Fletcher

Ringwood,VIC

Summary

Motivated and dedicated worker in the hospitality industry, seeking to upskill to achieve a Certificate in Plumbing via an apprenticeship. Since January 2023, in my off days working at Dan Murphy’s, I have shadowed my brother who owns his own plumbing business and have developed a passion for the trade. I am eager to work in a hands-on role and am very experienced working in a team. I am now keen to pursue a career in this industry and would love the opportunity to undertake a role in your company.




Overview

10
10
years of professional experience

Work History

Part Time Team Member

Dan Murphys - Part Of The Woolworths Group
03.2020 - Current
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Gaming Supervisor

Doncaster Hotel
09.2017 - 03.2020
  • Responded with care to customer concerns to leave each customer satisfied and build reputation of service.
  • Called and conferred with maintenance personnel to minimize profit loss due to poor equipment condition.
  • Organized and delegated cache of daily tasks to achieve consistent casino operations.
  • Watched for evidence of internal cooperation in fraudulent activities, inspecting gaming equipment and employee comportment for irregularities.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Crew Team Member

Kentucky Fried Chicken
10.2013 - 10.2017
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Trained new employees by demonstrating tasks and coaching during daily activities.

Education

High School Diploma -

Whitefriars College
Donvale, VIC
11.2016

Skills

  • Active Listening
  • Communication
  • Customer Service
  • Interpersonal Skills
  • Leadership
  • Problem-Solving
  • Time Management
  • Hospitality Service Expertise
  • Cash handling
  • Conflict resolution

References

- Jaimi Turnbull - (Doncaster Hotel Manager) 0400693527


- Matthew Rodrigues - (Dan Murphy's Manager) 0412103730

Timeline

Part Time Team Member

Dan Murphys - Part Of The Woolworths Group
03.2020 - Current

Gaming Supervisor

Doncaster Hotel
09.2017 - 03.2020

Crew Team Member

Kentucky Fried Chicken
10.2013 - 10.2017

High School Diploma -

Whitefriars College

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Liam Fletcher