Liam Franceswilliams
North Wonthaggi,VIC
Summary
Dynamic leader with proven expertise in customer service and cash management honed at The Wonthaggi Club and other notable venues. Excelled in building strong teams through effective training and relationship building, driving significant loyalty and satisfaction. Skilled in elevating operational efficiency and fostering a culture of excellence, achieving notable business growth.
Overview
14
14
years of professional experience
Work History
Duty Manager
The Wonthaggi Club
03.2024 - 10.2024
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Trained employees in essential job functions.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
Bar Manager
Loose Moose
02.2021 - 06.2024
- Enhanced team productivity through effective scheduling and task delegation.
- Closed out cash register and prepared cashier report at close of business.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
General Manager
Lou Dawgs Southern BBQ
09.2018 - 12.2020
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Bartender
Dublin Calling
06.2015 - 08.2018
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
Supervisor
The Wonthaggi Club
08.2010 - 10.2014
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Education
Wonthaggi Secondary College
Wonthaggi, VIC11.2009
Skills
- Customer Service
- Time Management
- New Employee Training
- Attention to Detail
- Team Supervision
- Written and oral communication
- Relationship Building
- Cash Management
Timeline
Duty Manager
The Wonthaggi Club
03.2024 - 10.2024
Bar Manager
Loose Moose
02.2021 - 06.2024
General Manager
Lou Dawgs Southern BBQ
09.2018 - 12.2020
Bartender
Dublin Calling
06.2015 - 08.2018
Supervisor
The Wonthaggi Club
08.2010 - 10.2014
Wonthaggi Secondary College
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