Liam Gleeson
Yungaburra
Summary
Dynamic and results-oriented professional with a proven track record at Fresh St Market IGA, enhancing customer satisfaction and team performance. Skilled in problem-solving and teamwork, I significantly improved operational efficiency and safety procedures. My leadership and computer skills have driven successful project completions and fostered a culture of continuous improvement and collaboration.
The satisfaction of helping, assisting and providing care for customers was my most loved moments of my career
Overview
11
11
years of professional experience
Work History
Volunteer
Cairns District Rugby Union
02.2022 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Performing and assisting with stage cordination, seating for the public and stage designing/building
- Used strong interpersonal communication skills to convey information to others.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
Dog Caretaker
Tropical Pet Services
10.2019 - Current
- Ensured safety of dogs under supervision through close monitoring and adherence to owner''s instructions.
- Provided overnight care for clients'' pets, offering peace of mind during vacations or extended travel plans.
- Maintained a safe environment during walks, ensuring all dogs were properly leashed and controlled at all times.
- Increased client retention with excellent communication skills, providing regular updates on their pet''s wellbeing.
- Administered medications as needed, ensuring proper dosages and timely administration for optimal health outcomes.
- Reduced stress levels in dogs by implementing appropriate exercise routines and play sessions.
- Improved overall health of dogs under care by implementing balanced diets according to individual needs.
- Delivered exceptional customer service when answering phone calls or responding to email inquiries about services offered.
- Developed trust with new clients through initial meet-and-greet sessions, discussing specific requirements for each dog''s care plan.
- Contributed to increased bookings by promoting services via social media platforms, word-of-mouth referrals, and local events participation.
Forklift Operator
Fresh St Market IGA
05.2017 - Current
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Communicated with floor managers to determine merchandise placement.
Retail Worker
Fresh St Market IGA
11.2013 - 02.2025
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Started working as a trolley boy, transfered department and slowly took more responsibility and hours which lead to a promotion
Manager
Fresh St Market IGA
09.2018 - 07.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes, ie deliveries, orders, duplicates, long hours etc
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization
- Oversaw inventory management, optimizing stock levels, and reducing waste as well as improving sales
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
Education
Malanda State High School
Malanda, QLDSkills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Community service
- Time management
- Computer skills
- Customer service
- Public speaking
- Professional appearance
- Telephone etiquette
- Data entry
- Disability awareness
- Administrative support
Timeline
Volunteer
Cairns District Rugby Union
02.2022 - Current
Dog Caretaker
Tropical Pet Services
10.2019 - Current
Manager
Fresh St Market IGA
09.2018 - 07.2024
Forklift Operator
Fresh St Market IGA
05.2017 - Current
Retail Worker
Fresh St Market IGA
11.2013 - 02.2025
Malanda State High School
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