Liam Griffin

As an Assistant Manager at Paul Sadler Swimland Hoppers Crossing, I play a key role in overseeing daily operations and ensuring the smooth running of the swim school. I am responsible for:

• Supervising and leading a team of Teachers & collaborating with the team to ensure a high standard of instruction and customer service.
• Leading the Teacher Training Programs.
• Planning pathways & development for staff to progress and grow at Swimland.
• Provide support and encouragement to our future leaders & department co-ordinators.
• Ensuring I create a fun and safe workplace for our team & our swimmers.
• Contributing positively to our team culture and living our values.

As a Manager at Paul Sadler Swimland Parkwood Green. I led a team of swim instructors and was responsible operation of the swim school. My responsibilities included:

• Overseeing daily operations, including scheduling, customer service, and staff management.
• Developing and implementing strategies to improve customer satisfaction and retention.
• Managing budgets and financial performance to achieve business goals and targets.
• Collaborating with the team to create a positive and supportive work environment.

Whilst my time Managing PSSPG was difficult I feel I have grown particularly in my understanding of LSI and blue behavior.

As an Assistant Manager at Paul Sadler Swimland Parkwood Green, I provided support to the manager and assisted with the day-to-day operations of the swim school. My responsibilities included:

• Assisting with staff management, including rostering and training.
• Ensuring a high level of customer service and satisfaction.
• Collaborating with the team to create a positive and inclusive swim school environment.
• Assisting with administrative tasks, such as maintaining records and handling customer inquiries.