LIAM HARMEY
Brisbane
Summary
With over 25 years of experience in customer service and sales, notably at Key Technologies, I excel in CRM proficiency and building strong relationships. My proactive account management strategies and problem-solving abilities have significantly enhanced client satisfaction and retention, showcasing my commitment to delivering exceptional value and service.
Overview
10
10
years of professional experience
Work History
Customer Account Manager
Key Technologies
02.2022 - Current
- Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Evaluated customers' potential needs to make appropriate recommendations.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Delivered exceptional service levels by prioritizing prompt response times and problem-solving abilities.
- Improved account retention rates by proactively managing customer accounts and anticipating potential issues before they arose.
- Conducted regular reviews of client accounts, identifying areas for improvement and making necessary adjustments to ensure continued success.
- Developed customized solutions for unique client needs, enhancing their satisfaction with our products and services.
- Strengthened client relationships through regular communication and personalized account management strategies.
Business Development Manager
Mobile Central Technologies
03.2020 - 02.2022
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
Customer Account Manager - Business
Telstra Business Centre
02.2015 - 03.2019
- Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Evaluated customers' potential needs to make appropriate recommendations.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Collected and analyzed data to learn more about consumer behavior.
Education
High School Diploma -
St Patrick's College
Strathfield, NSW12-1996
Skills
- Genuine passion for account management and customer service
- Over 25 years experience in Customer Service & Sales
- Ability to build strong relationships and repport at all levels
- CRM proficiency
- Sales negotiations
- Account servicing
- Opening and closing procedures
- Contract negotiation
- Teamwork and collaboration
- Problem-solving abilities
- Attention to detail
Timeline
Customer Account Manager
Key Technologies
02.2022 - Current
Business Development Manager
Mobile Central Technologies
03.2020 - 02.2022
Customer Account Manager - Business
Telstra Business Centre
02.2015 - 03.2019
High School Diploma -
St Patrick's College
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