Liam Harvey
Waikiki,WA
Summary
Adept at fostering strong client relationships and leading teams to success, my tenure at TCL CLEANING SERVICES highlighted my proficiency in small business operations and customer relations. Leveraging effective leadership and communication skills, I significantly enhanced customer satisfaction and operational efficiency, demonstrating a commitment to excellence and a knack for exceeding expectations.
Overview
16
16
years of professional experience
Work History
Owner
TCL CLEANING SERVICES
01.2017 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
Bar Staff Member
Haven Holidays
01.2015 - 10.2015
- Collaborated with team members to ensure smooth service during peak hours.
- Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
- Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Responded promptly to customer inquiries or complaints, resolving issues professionally and courteously.
- Maintained a clean and organized bar area for an enjoyable customer experience.
Signwriter
Compac Marketing
10.2011 - 10.2014
- Managed multiple projects simultaneously while maintaining strict deadlines and quality standards.
- Provided top-notch customer service by addressing concerns promptly and professionally throughout the entire project process.
- Maintained a clean and organized workspace, enabling efficient workflow and reducing production errors.
- Contributed to a positive work environment by fostering open communication and teamwork among staff members.
Apprentice Carpenter
West Australian Group Training Scheme
12.2008 - 11.2010
- Assisted with movement of materials and equipment to job sites.
- Developed strong carpentry skills through hands-on experience under the guidance of experienced mentors.
- Kept job site cleaned up properly and all debris disposed of in respective containers.
Education
Safety Bay Senior High School
Safety Bay, WASkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Team Leadership
- Effective leader
- Schedule Management
Timeline
Owner
TCL CLEANING SERVICES
01.2017 - Current
Bar Staff Member
Haven Holidays
01.2015 - 10.2015
Signwriter
Compac Marketing
10.2011 - 10.2014
Apprentice Carpenter
West Australian Group Training Scheme
12.2008 - 11.2010
Safety Bay Senior High School
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