Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Liam Hayes

Rutherford,NSW

Summary

Dynamic and customer focused professional with a proven track record in beverage preparation and salesmanship. Gained experience at Telarah Bowling Club. Thrived in fast-paced, high crowd environments, consistently exceeding customer expectations by delivering exceptional service. Known for exceptional multitasking skills and a collaborative mindset, fostering positive relationships with customers and co-workers alike.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bartender

Telarah Bowling Club
Telarah
04.2023 - Current
  • Served high amounts of customers during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting.
  • Performed closing shifts frequently
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.

Retail Sales Associate

Kmart Maitland
Maitland Bar, NSW
12.2015 - 07.2022

• Performed frequent register as well as closing shifts

  • Helped customers complete purchases, locate items, and join reward programs such as flybys.
  • Handled returns and exchanges, resolving customer issues while followingcompany policies as well as guidelines.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently and accurately within good time.
  • Developed strong relationships with repeated customers clients.

Education

St Josephs Locinvar- St Mary’s Maitland
Maitland
2020

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Cleanliness and hygiene
  • Customer service experience
  • Responsible alcohol service
  • Cash handling
  • Handling difficult customers
  • Cash register operation
  • Beverage preparation
  • Drink preparation
  • Salesmanship
  • Changing beer kegs

Certification

- RSA + RCG & ARCG

Timeline

Bartender

Telarah Bowling Club
04.2023 - Current

Retail Sales Associate

Kmart Maitland
12.2015 - 07.2022

St Josephs Locinvar- St Mary’s Maitland
Liam Hayes