Liam Hickey
Summary
Hardworking and passionate job seeker with a background in IT and Hospitality.
Overview
4
4
years of professional experience
Work History
IT Support Assistant
Neon Logic
12.2024 - 08.2025
(8 Months)
- First line support for customer tickets
- Microsoft Entra, Microsoft 365, Active Directory
- Autotask
- Updating Hudocloud knowledgebase
- Creating guides for work processes
- Remote Computer Access
IT Trainee Generalist
Surit
Tascott
10.2024 - 11.2024
(1 Month)
- First line support for customer tickets
- Installation and cable management for Kitchen point of sale & bump screens.
- Bodycam configuration, also creation of company procedure for their usage.
- Patch panel wiring into switches.
- VLANs and firewall policy rules for VPN connections
- Sophos Firewall & Ubiquiti product configuration
- Halo PSA experience
Back of House Team Member
Rashays Tuggerah
04.2021 - 04.2023
(2 Years)
- Operating kitchen independently
- Receiving stock orders, invoices and storing produce
- Mentoring and training staff members
- Experienced at all kitchen stations
- Kitchen cleaning and maintenance
- Working strongly in a team
Education
Certificate III - Information, Digital Media and Technology (Networking)
TAFE Campus
Ourimbah, NSW12.2020
Certificate III - Hospitality
Ouinmbah TAFE Campus & NovaSkill
10.2018
Skills
- Software installation
- HelpDesk support
- End user support
- Technical troubleshooting
Information Technology:
Hospitality:
- Cooking techniques
- Food preparation
- Cleaning and sanitizing
- Problem-solving
- Supply restocking
Languages
English
Timeline
IT Support Assistant
Neon Logic
12.2024 - 08.2025
IT Trainee Generalist
Surit
10.2024 - 11.2024
Back of House Team Member
Rashays Tuggerah
04.2021 - 04.2023
Certificate III - Information, Digital Media and Technology (Networking)
TAFE Campus
Certificate III - Hospitality
Ouinmbah TAFE Campus & NovaSkill