Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Liam Hickey

Summary

Hardworking and passionate job seeker with a background in IT and Hospitality.

Overview

4
4
years of professional experience

Work History

IT Support Assistant

Neon Logic
12.2024 - 08.2025

(8 Months)

  • First line support for customer tickets
  • Microsoft Entra, Microsoft 365, Active Directory
  • Autotask
  • Updating Hudocloud knowledgebase
  • Creating guides for work processes
  • Remote Computer Access

IT Trainee Generalist

Surit
10.2024 - 11.2024

(1 Month)

  • First line support for customer tickets
  • Installation and cable management for Kitchen point of sale & bump screens.
  • Bodycam configuration, also creation of company procedure for their usage.
  • Patch panel wiring into switches.
  • VLANs and firewall policy rules for VPN connections
  • Sophos Firewall & Ubiquiti product configuration
  • Halo PSA experience

Back of House Team Member

Rashays Tuggerah
04.2021 - 04.2023

(2 Years)

  • Operating kitchen independently
  • Receiving stock orders, invoices and storing produce
  • Mentoring and training staff members
  • Experienced at all kitchen stations
  • Kitchen cleaning and maintenance
  • Working strongly in a team

Education

Certificate III - Information, Digital Media and Technology (Networking)

TAFE Campus
Ourimbah, NSW
12.2020

Certificate III - Hospitality

Ouinmbah TAFE Campus & NovaSkill
10.2018

Skills

    Information Technology:

  • Software installation
  • HelpDesk support
  • End user support
  • Technical troubleshooting
  • Hospitality:

  • Cooking techniques
  • Food preparation
  • Cleaning and sanitizing
  • Problem-solving
  • Supply restocking

Languages

English

Timeline

IT Support Assistant

Neon Logic
12.2024 - 08.2025

IT Trainee Generalist

Surit
10.2024 - 11.2024

Back of House Team Member

Rashays Tuggerah
04.2021 - 04.2023

Certificate III - Information, Digital Media and Technology (Networking)

TAFE Campus

Certificate III - Hospitality

Ouinmbah TAFE Campus & NovaSkill
Liam Hickey