Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Liam Jackson

Warehouse Officer / Customer Service
Morayfield

Summary

Enthusiastic and skilled warehouse officer knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, learn new skills to get the job done and grow and develop myself every day.

Overview

13
13
years of professional experience

Work History

Customer Service Representative /Warehouse Officer

SAPE
10.2022 - Current
    • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
    • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
    • Streamlined call center processes for improved efficiency and reduced wait times.
    • Contributed to sales growth by upselling products and services based on individual customer requirements.
    • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
    • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
    • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
    • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
    • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
    • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
    • Reduced order processing times with streamlined picking, packing, and shipping procedures.
    • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
    • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
    • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
    • Completed cycle counts and monthly inventory.
    • Managed warehouse operations and verified proper shipment procedures.
    • Shipped material and performed boxing, packing, labeling, and preparation of related documents.

Business Owner

Lawn Enforcement
03.2011 - 10.2022
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Conducted market research to inform product development decisions and identify potential growth areas.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Established strong customer relationships through excellent communication and attentive service.
  • Implemented efficient systems for inventory management, order processing, and shipping logistics.
  • Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and addressed lawn issues such as diseases or pests, ensuring optimal growth and appearance.
  • Ensured safety during operations by adhering to proper lifting techniques, tool usage, and protective gear requirements.
  • Assisted clients in selecting appropriate lawn care products, promoting healthier lawns and landscapes.
  • Utilized GPS technology for efficient route planning and accurate job location identification within assigned territories.
  • Resolved customer complaints diplomatically, maintaining strong relationships while rectifying any issues or concerns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Edged sidewalks, driveways, and landscape features using line trimmer.
  • Delivered high-quality fencing solutions for clients, adhering to industry standards and safety regulations.
  • Installed sod, seeded lawns, or hydroseeded areas for new turf establishment or lawn repair purposes.
  • Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
  • Performed routine maintenance on equipment such as changing oil filters, sharpening blades, or replacing worn parts to ensure optimal performance during projects.
  • Elevated overall landscape appearance using a variety of hand and power tools for trimming, shaping, and pruning trees, shrubs, and hedges.

Education

High School Diploma -

Deception Bay State High School
Deception Bay, QLD
04.2001 -

Skills

  • Scheduling

  • Clear Communication

  • Material Handling

  • Warehouse Operations

  • Operations Support

  • Inventory Management

  • Strategic Decision-Making

  • Document Control

  • Problem-solving abilities

  • Store maintenance

  • Customer Relationship Management (CRM)

  • Scheduling

References

Paul Woodham – Supervisor SAPE

0447 559 763


David McLochlan - Colleague

0402 264 923


Dylan Watt –Personal Reference

0466 401 071


Josh Thompson –Personal Reference

0424 327 449

Timeline

Customer Service Representative /Warehouse Officer

SAPE
10.2022 - Current

Business Owner

Lawn Enforcement
03.2011 - 10.2022

High School Diploma -

Deception Bay State High School
04.2001 -

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Liam JacksonWarehouse Officer / Customer Service