Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Liam James Brooker

Sydney,NSW

Summary

I have a range of Management experience in varying fields and roles such as Aldi, Dan Murphys and Coke, which have provided me with a range of skills such as Ms Office Suite, Payroll, Rostering, Auditing, Inventory control and filing/paperwork handling. I have experience cultivating customer and stakeholder/senior management relationships as well as working with a range of co workers in fast paced workplaces leading to me becoming a fast learner.

Overview

11
11
years of professional experience

Work History

Relieving Shift Manager

Aldi
Emu Plains
01.2022 - Current
  • Conferred with management and subordinates to resolve problems or complaints.
  • Documented receipts, employee hours and inventory movement.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Updated and maintained databases with current information.
  • Organized special events such as holiday sales or promotional campaigns.
  • Processed weekly payroll information using appropriate software applications.
  • Assigned tasks to employees and monitored productivity, performance and task completion.

Warehouse Manager

Coles Cold Storage Distribution Centre
01.2021 - 01.2022
  • Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Implemented and planned warehouse safety and security programs and activities.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels.
  • Conducted regular audits of warehouse operations to identify areas of improvement.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Collaborated closely with logistics teams to ensure smooth flow of shipments across international borders.

Team Leader

Coca-Cola Amatil
Eastern Creek
01.2020 - 01.2021
  • Assisted in inventory management, ensuring stock levels met demand without excess.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Participated in regular training sessions to improve product knowledge and service skills.
  • Created detailed reports outlining project progress and results achieved.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Answered phone calls regarding inquiries about products or services.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.

Shift Manager/ Team Leader

Dan Murphy's
Colynton
01.2019 - 01.2021
  • Utilized various software and tools to streamline processes and optimize performance.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Ensured compliance with legal and regulatory requirements in all team activities.
  • Implemented strategic plans to enhance team performance and productivity.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Maintained daily inventory to facilitate successful material distribution.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.

Shift Manager/ Team Leader

KFC
Minchinbury
01.2014 - 01.2019
  • Coached employees on interactions with customers to drive exceptional service.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Observed and monitored utilization of equipment.
  • Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
  • Managed daily cash intake by counting out registers and calculating profits.
  • Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
  • Monitored inventory levels and placed orders for supplies as needed.
  • Analyzed sales data to identify trends and areas for improvement.

Education

Cert 3 Information Technology -

TAFE NSW
12.2024

First Aid Certification -

St John Ambulance
03-2024

Cert 3 supply chain operations -

FTS (flexible training solutions)
01.2021

RSA Certification -

RSARCG
01.2019

Cert 4 retail operations -

KFC
01.2019

HSC -

Loyola Senior High School
01.2018

ROSA -

St Agnes Catholic High School
01.2016

Skills

  • Staff training and onboarding
  • Opening and closing procedures
  • Quality assurance
  • Policy administration
  • Cash handling
  • Schedule management
  • Handling customer complaints
  • MS Office Suite
  • Administration
  • Coding and programming

References

  • Eliza Drake, senior Manager/coworker, 0428718833
  • Mitch Rollo, Manager/coworker, 0416407285

References

References available upon request.

Timeline

Relieving Shift Manager

Aldi
01.2022 - Current

Warehouse Manager

Coles Cold Storage Distribution Centre
01.2021 - 01.2022

Team Leader

Coca-Cola Amatil
01.2020 - 01.2021

Shift Manager/ Team Leader

Dan Murphy's
01.2019 - 01.2021

Shift Manager/ Team Leader

KFC
01.2014 - 01.2019

Cert 3 Information Technology -

TAFE NSW

First Aid Certification -

St John Ambulance

Cert 3 supply chain operations -

FTS (flexible training solutions)

RSA Certification -

RSARCG

Cert 4 retail operations -

KFC

HSC -

Loyola Senior High School

ROSA -

St Agnes Catholic High School

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Liam James Brooker