Liam Lawrence
Goonellabah,New South Wales
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
12
12
years of professional experience
Work History
Aviation Operations Supervisor
Aus Flight Handling
Ballina, 2478
06.2021 - Current
- Directed and coordinated the daily operations of a team of aviation personnel.
- Monitored and evaluated employee performance to ensure compliance with safety regulations, operational standards, and customer service requirements.
- Developed training programs for new employees and conducted ongoing refresher trainings for existing staff.
- Conducted investigations into any incidents or accidents that occurred during flights or on the ground.
- Prepared detailed reports outlining operational data such as flight times, delays and cancellations due to weather or mechanical issues.
- Created monthly performance reviews for each member of the aviation team based on their individual job duties and responsibilities.
- Assisted in developing strategies to improve efficiency within the department while maintaining safety standards.
- Ensured proper documentation was maintained for each flight including passenger manifests and cargo manifests.
- Directed ground crews in loading and unloading of aircraft cargo or baggage.
- Developed top-performing operations teams by recruiting, training and mentoring new hires to build cohesive, driven groups.
Department Manager
Mcdonalds
Lismore, New South Wales
09.2018 - 05.2021
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Monitored daily sales figures to track trends in customer buying behavior.
- Handled shift overstock, restocking and inventory control.
Crew Trainer
Mcdonalds
Lismore, New South Wales
06.2016 - 09.2018
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Assisted management in developing strategies to improve customer service standards.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Ensured that all safety protocols were followed during training sessions.
Crew Member
Mcdonalds
Lismore, New South Wales
07.2012 - 06.2016
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Education
High School
Alstonville High School
Alstonville, NSW07.2015
Certificate II in Retail / III in Retail Management. - Retail
Mcdonalds
LismoreCertificate III -
Aviation
Ballina, NSWSkills
- Food Preparation
- Beverage Preparation
- Food Running
- Health Code Compliance
- Order Management
- Customer Service
- Time Management
- Crew Leadership
- Safe Vehicle Operation
- Performance Improvement
- Teamwork and Collaboration
- Clear Communication
- Supplies Monitoring and Restocking
- Telephone Etiquette
Timeline
Aviation Operations Supervisor
Aus Flight Handling
06.2021 - Current
Department Manager
Mcdonalds
09.2018 - 05.2021
Crew Trainer
Mcdonalds
06.2016 - 09.2018
Crew Member
Mcdonalds
07.2012 - 06.2016
High School
Alstonville High School
Certificate II in Retail / III in Retail Management. - Retail
Mcdonalds
Certificate III -
Aviation
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