Summary
Overview
Work History
Education
Skills
References
Leadership Experience
Communication Skills
Timeline
Generic

Liam Lynn

Yarravel,NSW

Summary

To gain a permanent employment role in retail sector in my local community. I would like to continue to provide exceptional customer service and support in a new job role that is stable and consistent. I enjoy working both independently and as part of a team which ensures adaptability and efficiency in diverse roles. I have proven to be a responsible retail professional with excellent sales, service and interpersonal skills. I am committed to making every customer feel welcome and assisted.

Overview

8
8
years of professional experience

Work History

Cignall
Kempsey, NSW
04.2022 - Current
  • Assisted customers with product selection, answered queries and provided advice.
  • Greeted customers upon entry to the store and provided a positive shopping experience.
  • Processed payments using cash register, credit card machine and POS system.
  • Maintained stock levels by replenishing shelves, tidying displays and organising merchandise.
  • Performed regular inventory checks to ensure accurate stock control.
  • Assisted in setting up promotional displays, signage and window displays.
  • Managed customer complaints in a professional manner while seeking solutions for resolution.
  • Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
  • Organised storeroom items neatly on shelves according to size, brand or type of item.
  • Kept up-to-date knowledge of all products available in the store.
  • Ensured cleanliness of the retail area including dusting surfaces, cleaning shelves, vacuuming floors and cleaning windows.
  • Followed company policies regarding returns, exchanges, refunds and other transactions.
  • Answered phones promptly and directed calls appropriately.
  • Attended team meetings regularly for updates on new products, promotions or services offered by the store.
  • Checked shipment pack slips to confirm quantities and correct merchandise in delivery.
  • Reconciling register and completing banking.

Disability Support Worker

Own Business
Kempsey, NSW
08.2022 - 09.2024
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Provided emotional support to individuals with physical or mental disabilities.
  • Organised recreational and educational activities for clients according to individual needs.
  • Encouraged independence by teaching skills needed for everyday life.
  • Transported clients to appointments, social events, and other activities as needed.
  • Maintained records of services provided, client progress, and goals achieved.
  • Communicated regularly with families of disabled individuals regarding care plans and updates.
  • Conducted assessments of client abilities and needs to create individualised care plans.
  • Administered medication according to doctor's orders and monitored side effects.
  • Maintained all required documentation to NDIS policy and guidelines.

Support Worker

Key Employment
Kempsey, NSW
01.2021 - 01.2022
  • Assisted elderly and disabled individuals with daily tasks.
  • Ensured thorough housekeeping by conducting regular vacuuming and cleaning.
  • Delivered companionship to enhance well-being.
  • Executed multiple purchasing activities.
  • Assisting patients with their personal care needs such as showering, dressing and eating.
  • Preparing meals for clients.
  • Coordinated social events.
  • Supported clients to access education, training or employment opportunities.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Provided advocacy services for service users during meetings with external agencies or professionals.
  • Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Supporting patient mobility and communication requirements.
  • Design and follow therapy plans with interventions to assist those with disabilities.
  • Monitored patient conditions and documented changes.
  • Assisting with rehabilitation exercises, basic treatment and administer medications.
  • Providing direct support and assistance to therapists.
  • Accompanied clients to medical appointments and assisted them with their daily needs.
  • Organised leisure activities for clients in the community.

Support Worker

Macleay Valley Support Services
Kempsey, NSW
01.2020 - 01.2022
  • Provided comprehensive support in multidisciplinary team settings.
  • Provided emotional and practical support to vulnerable children and adults.
  • Organised leisure activities for clients in the community.
  • Assisted clients with personal care, such as showering and dressing.
  • Supported clients to access education, training or employment opportunities.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
  • Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Provided advocacy services for service users during meetings with external agencies or professionals.
  • Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
  • Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
  • Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
  • Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
  • Tracked client behaviours, daily activities, new skills, and notable incidents for documentation purposes.
  • Coordinated with external agencies to access additional services and resources for clients.
  • Maintained detailed and confidential client records in compliance with privacy regulations.
  • Provided guidance and support to families of clients, offering resources and advice.
  • Delivered tailored support to clients with diverse needs, including those with physical disabilities, mental health conditions, and learning difficulties.
  • Monitored and reported changes in clients' health, behaviour and needs to supervisory staff.
  • Implemented behaviour management plans for clients with challenging behaviours.
  • Supported clients in managing finances and budgeting, ensuring their well-being and financial stability.
  • Assisted clients with daily living activities, such as personal hygiene and meal preparation.

Support Worker

Always Able
Kempsey, NSW
01.2020 - 08.2021
  • Provided emotional and practical support to vulnerable adults.
  • Organised leisure activities for clients in the community.
  • Accompanied clients to medical appointments and assisted them with their daily needs.
  • Assisted clients with personal care, such as showering and dressing.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Supported clients to access education, training or employment opportunities.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
  • Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Provided advocacy services for service users during meetings with external agencies or professionals.
  • Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
  • Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
  • Administered medication according to company guidelines whilst monitoring its effectiveness.
  • Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
  • Actively encouraged service users to make decisions about their own lives where appropriate.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Supported clients with mobility needs, including the use of wheelchairs and transfers.
  • Maintained detailed and confidential client records in compliance with privacy regulations.
  • Delivered tailored support to clients with diverse needs, including those with physical disabilities, mental health conditions, and learning difficulties.

Crew Member

McDonalds
Kempsey
06.2016 - 01.2021
  • Supported and trained new staff.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Adhered to health department regulations regarding food handling procedures.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Maintained organised storage areas for food products, beverages and restaurant supplies.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Wiped down tables and equipment, swept and refilled stock.
  • Took orders from patrons and input selections into store computer system.

Volunteer Support Worker

Centacare
Kempsey, NSW
01.2019 - 01.2020
  • Assisted with the delivery of person-centered care to a range of participants with varying disabilities to enhance their social, emotional, and intellectual development
  • Worked with my colleagues to provide group supports and worked in accordance with organizational policies and procedures

Education

Certificate III Individual Support - Disability

Key Training
Kempsey, NSW
01.2020

Certificate III Retail -

McDonalds
Kempsey
01.2018

Skills

  • Cash handling accuracy
  • Ability to work as a team
  • Ability to work independently
  • Supportive
  • Cash register operation
  • Upselling strategies
  • Conflict resolution techniques
  • Customer assistance
  • Patience
  • Flexible
  • Understanding
  • Honest
  • Reliable
  • Strong communication skills
  • Inventory tracking
  • Loss prevention
  • Signage updating
  • Complaint handling
  • Product merchandising
  • Order processing
  • Retail transactions processing
  • POS system operation
  • Cash handling accuracy
  • Database management systems

References

  • Rupinda Kaur, Area Manager, 0400 799 990
  • Leanne Luff, Store Manager, 0411 834 071
  • Jasmin Morris, personal reference, 0435 479 641
  • Michelle Nohotima, Owner of Always Able, 0467 228 981

Leadership Experience

  • Area leader at McDonalds, leading the team to provide successful food service.

Communication Skills

Within my time at both McDonalds and as a support worker, customer communication has been a large part of my role. Whether it is trying to organise a kitchen crew to deliver food quickly or needing to use varying methods and types of communication to engage with participants and staff.  As a support worker, I was required to communicate with supervisors and families regularly.

Timeline

Disability Support Worker

Own Business
08.2022 - 09.2024

Cignall
04.2022 - Current

Support Worker

Key Employment
01.2021 - 01.2022

Support Worker

Macleay Valley Support Services
01.2020 - 01.2022

Support Worker

Always Able
01.2020 - 08.2021

Volunteer Support Worker

Centacare
01.2019 - 01.2020

Crew Member

McDonalds
06.2016 - 01.2021

Certificate III Individual Support - Disability

Key Training

Certificate III Retail -

McDonalds

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