Liam Mahon
1/29 Heyers Rd, Grovedale,VIC
Summary
Dedicated and results-driven banking professional with 3+ years’ experience at Bendigo Bank in customer service, relationship banking and some lending support roles/capacities. Proven ability to build strong customer relationships, lead and mentor teams, and deliver on sales, service, and compliance objectives. Skilled in delivering on customer and bank outcomes, loan processing, and operational excellence. Seeking to continue growing with Bendigo Bank in a leadership capacity as Branch Operations Manager.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Banker
Bendigo Bank
Benalla, VIC
05.2024 - 04.2025
- Utilised strong interpersonal communication skills during customer interactions, resulting in a positive brand image and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to customers and other local stakeholders.
Customer Advisor
Bendigo Bank
Benalla, VIC - Geelong, VIC
10.2022 - Current
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service.
- Answered customer enquiries via telephone, email and branch interactions to address customer needs and present optimal outcomes.
- Guided customers through product selection, offering tailored recommendations based on individual needs.
Service Supervisor, Assistant Bakery Manager
Woolworths Supermarkets
Benalla, VIC
12.2019 - 10.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Education
VCE Graduate -
Benalla P-12 College
Benalla, VIC12-2018
Skills
- Loan Processing
- Credit Analysis
- Risk & Compliance Adherence
- Stakeholder Retention
- Problem Solver
- Regulatory Compliance
Certification
- Tier 2 FSR Accreditation - Kaplan Professional
Timeline
Personal Banker
Bendigo Bank
05.2024 - 04.2025
Customer Advisor
Bendigo Bank
10.2022 - Current
Service Supervisor, Assistant Bakery Manager
Woolworths Supermarkets
12.2019 - 10.2022
VCE Graduate -
Benalla P-12 College