Liam Manning
Summary
Dynamic Field Service Engineer with a proven track record at Roche Diagnostics, excelling in troubleshooting and repair. Expert in system diagnostics and remote support, enhancing customer satisfaction through effective solutions. Recognized for delivering impactful training sessions, fostering confidence in advanced equipment operation, and maintaining meticulous service documentation.
Professional technical expert with robust background in field service engineering. Known for resolving technical issues efficiently and maintaining strong client relationships. Emphasizes team collaboration and reliability, flexible in meeting dynamic operational needs. Proficient in diagnostic tools, client communication, and time management.
Seasoned Field Service Engineer with over twenty years of experience in design, installation and maintenance of complex laboratory systems. Offering expertise in Laboratory integration and unmatched troubleshooting skills.
Overview
20
20
years of professional experience
Work History
Field Service Engineer
Roche Diagnostics Australia Pty. Limited
01.2012 - Current
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
Field Service Engineer
Integrated Sciences
11.2008 - 01.2012
- Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
- Collaborated with engineering teams during product development phases to provide valuable insights from a field service perspective.
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
- Delivered comprehensive training sessions for clients, resulting in increased confidence in operating advanced equipment.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
Product Specialist Engineer /Technical Trainer
Olympus Laboratory Equipment Germany
04.2005 - 11.2008
- Spearheaded successful product launches, generating widespread brand awareness and interest from potential customers.
- Researched product's technical specifications and accurately communicated information.
- Implemented quality control measures for product enhancements, ensuring high standards and customer satisfaction.
- Conducted training sessions for service teams and customers enhancing product knowledge.
- Developed comprehensive product training materials, significantly improving team knowledge and customer support quality.
Education
Certificate of Technical Studies - Electrical Engineering
Merton Technical College
London UK09-1991
Diploma in Agricultural Science - Agriculture
Mountbellew Agricultural College
Galway Ireland09-1985
Skills
- Remote support
- Troubleshooting and repair
- On-site support
- Equipment installation
- Service documentation
- System diagnostics
- Project management
- Technical support
- Software installation
- Computer software repair
- Systems analysis
- Worksite preparation
Languages
English
Native or Bilingual
German
Full Professional
Timeline
Field Service Engineer
Roche Diagnostics Australia Pty. Limited
01.2012 - Current
Field Service Engineer
Integrated Sciences
11.2008 - 01.2012
Product Specialist Engineer /Technical Trainer
Olympus Laboratory Equipment Germany
04.2005 - 11.2008
Certificate of Technical Studies - Electrical Engineering
Merton Technical College
Diploma in Agricultural Science - Agriculture
Mountbellew Agricultural College
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