Liam Matthews
Charters Towers,QLD
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at Piazza Hut by expertly managing high-stress situations and resolving conflicts with empathy. Skilled in critical thinking and data entry, consistently achieving satisfactory resolutions. Demonstrates exceptional active listening and computer proficiency, contributing to a significant increase in repeat business.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Piazza Hut
06.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Dominos's Pizza
08.2022 - 02.2023
Customer Service Representative
Dominos's Pizza
07.2021 - 12.2021
Education
High School Diploma -
Charters Towers School Of Distance Education
Charters Towers, QLD12-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Conflict resolution
Timeline
Customer Service Representative
Piazza Hut
06.2024 - 01.2025
Customer Service Representative
Dominos's Pizza
08.2022 - 02.2023
Customer Service Representative
Dominos's Pizza
07.2021 - 12.2021
High School Diploma -
Charters Towers School Of Distance Education
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