Liam Nash
Legian, Bali
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Bar and Retail Manager
Sodexo Remote Sites
02.2023 - Current
- Controlled store inventory and reviewed cash handling and operations reports.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained and developed new employees for ease of transition into team.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Denied alcoholic sales to intoxicated customers and followed procedures.
- Catered for around 2000 people per day.
- Managed team of 5 staff at one time.
- Working in remote area FIFO.
Airbnb Management
My Seaside Cottage
01.2023 - Current
- Managing Bookings, handling enquires and point of contact as host.
- Super Host Status on Airbnb.
- Analyzed customer feedback to identify areas for improvement.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Handled day-to-day customer or client questions via telephone or email.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
Approved Venue Manager - Licensee
Library Nightclub
01.2022 - 01.2023
- Training and development of team ensuring compliance with legislative requirements.
- Maintaining safe, and sanitary environment.
- Managing team of 22 employees at one time complying legislative requirements.
- Providing service for over 600 patrons per night
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Supervised events from start to finish using effective crowd control methods.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Maintained accurate notes of changes and requests for each event and ascertained allocation.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Managed cash register for cash, check, and credit card transactions with excellent accuracy levels.
Operations Manager
Dough Boys
09.2020 - 01.2022
- Developed Operational documents, including waste management, and complaint handling systems.
- Admin and social media management, including managing emails and marketing.
- Managed store labour costs - met Labour and SPMH targets.
- Staff management including training, supervision, rostering.
- General administrative duties including filing of business records, data entry, and staff payroll processing.
- Appointed Food and Safety Manager responsible for carrying out audits and record keeping.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Development of 34 employees and management team.
Store Manager
Dominos (LSM Pizza)
01.2017 - 01.2021
- Daily store operation ensuring legislative and franchise requirements were met and exceeding
- Staff management including rostering and supervision
- Provided an exceptional level of customer service in line with business objectives to encourage repeat business
- Trained and assisted new employees with tasks as per company policies
- Completed end of day and banking procedures, invoicing, and store open and closing duties
- Managed all issues and complaints
- Delivered a high degree of integrity and strong work ethic in all aspects of work
- Demonstrated ability to meet and exceed KPI's and targets.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Diploma - Hospitality Administration And Management
APSI
Perth, WA01.2022
Skills
- Supervision and Leadership
- Excellent Communication
- Critical Thinking
- Calm Under Pressure
- Written Communication
- Event Planning and Management
- Advertising and Marketing
- Building Safety Codes
- Personnel Management
- Crowd Control
- Facility Oversight
Timeline
Bar and Retail Manager
Sodexo Remote Sites
02.2023 - Current
Airbnb Management
My Seaside Cottage
01.2023 - Current
Approved Venue Manager - Licensee
Library Nightclub
01.2022 - 01.2023
Operations Manager
Dough Boys
09.2020 - 01.2022
Store Manager
Dominos (LSM Pizza)
01.2017 - 01.2021
Diploma - Hospitality Administration And Management
APSI
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