Liam O’Hare
Warilla,NSW
Summary
As a proven leader with extensive experience at McDonald's, I excel in team leadership and complex problem-solving. Enhanced team performance and customer satisfaction through effective staff training and development. Demonstrates exceptional time management and verbal communication skills, fostering a collaborative and efficient work environment.
Overview
6
6
years of professional experience
Work History
Manager
McDoanlds
04.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Crew Coach
McDoanlds
08.2019 - Current
- Facilitated open communication among crew members, fostering trust and collaboration within the team.
- Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
- Established clear expectations for each crew member''s role, increasing accountability and reducing misunderstandings.
- Fostered a positive work environment, enhancing crew morale and job satisfaction.
Crew
McDonald’s
05.2018 - Current
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor of Primary Education - Teaching
Australian Catholic University
Sydney, NSW06.2027
High School Diploma -
Corpus Christi Catholic High School
Oak Flats, NSW11.2022
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
Timeline
Manager
McDoanlds
04.2023 - Current
Crew Coach
McDoanlds
08.2019 - Current
Crew
McDonald’s
05.2018 - Current
Bachelor of Primary Education - Teaching
Australian Catholic University
High School Diploma -
Corpus Christi Catholic High School
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