Summary
Overview
Work History
Education
Skills
Timeline
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Liam Page

Brisbane,QLD

Summary

Accomplished engineer proffering extensive cloud monitoring, deployment and troubleshooting skills. Defined, built and maintained infrastructure using vendor-neutral and platform-specific tools. Organized and focused person with extraordinary leadership acumen.

Overview

5
5
years of professional experience

Work History

Cloud Operations Engineer

Bullhorn
04.2021 - Current
  • Improved cloud infrastructure efficiency by implementing automated monitoring and alerting systems.
  • Optimized resource allocation for various projects by effectively managing cloud resources and performing capacity planning.
  • Enhanced system reliability with the deployment of fault-tolerant architectures and disaster recovery strategies.
  • Streamlined operational processes by developing custom scripts for routine tasks, reducing time spent on manual interventions.
  • Worked closely with cross-functional teams to diagnose performance bottlenecks, providing expert guidance on optimization techniques for improved application response times.
  • Developed comprehensive documentation outlining best practices for cloud operations management, promoting knowledge sharing amongst team members.
  • Proactively monitored system health using advanced telemetry tools, swiftly addressing incidents before they escalated into major issues impacting service availability or performance levels.
  • Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
  • Estimated work hours and tracked progress using Scrum methodology.
  • Authored code fixes and enhancements for inclusion in future code releases and patches.

Team Manager

Sitel
10.2020 - 04.2021
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Streamlined communication channels for increased efficiency in project execution and decision-making processes.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.

Sales Engineer

OneTrace
11.2019 - 10.2020
  • Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
  • Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
  • Collaborated closely with internal teams to deliver top-notch customer service, ensuring seamless implementation of products and services.
  • Generated new leads through cold calling, social media outreach, and attending industry events.
  • Streamlined sales processes by implementing CRM systems for efficient tracking of customer interactions, resulting in better time management and productivity.
  • Conducted market research to identify emerging trends and opportunities for growth, informing product development strategies.
  • Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
  • Enhanced company visibility by delivering engaging presentations at trade shows, conferences, and other networking events.
  • Navigated complex negotiations with tact and professionalism, closing deals that maximized profitability while maintaining customer satisfaction.

Technical Support Engineer

Vision Marketing Group
02.2019 - 11.2019
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Streamlined support processes for increased efficiency and reduced response times.
  • Collaborated with cross-functional teams to develop solutions for recurring technical problems.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Partnered with engineering teams to communicate customer feedback on product features and usability, driving continuous improvement initiatives.

Education

Diploma - Personal Training

The Training Room
London, UK

Diploma - Sports Science

Cambridge Regional College
Cambridge, UK
04.2012

High School Diploma -

The Bishops Stortford High School
London, UK
05.2011

Skills

  • Database Administration
  • Virtualization Technologies
  • Incident Management
  • Network Troubleshooting
  • Python Scripting
  • SQL Query Optimization
  • Kubernetes Administration
  • Linux System Administration
  • Monitoring and Alerting
  • Cloud Infrastructure Management
  • Bash Shell Scripting
  • Infrastructure as Code
  • DevOps principles
  • Performance Optimization
  • Monitoring tools
  • Incident Response
  • Disaster Recovery
  • API Development

Timeline

Cloud Operations Engineer

Bullhorn
04.2021 - Current

Team Manager

Sitel
10.2020 - 04.2021

Sales Engineer

OneTrace
11.2019 - 10.2020

Technical Support Engineer

Vision Marketing Group
02.2019 - 11.2019

Diploma - Personal Training

The Training Room

Diploma - Sports Science

Cambridge Regional College

High School Diploma -

The Bishops Stortford High School

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