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I am a hospitality professional with over 10 years of progressive experience in hotel operations, specializing in front office management, guest services, concierge, and reservations. I bring diverse experience across different hospitality segments, including large-scale luxury resorts (45 acres, 160 keys), luxury business hotels (400+ keys), and boutique heritage properties (132 keys).I have worked with international hotel groups such as Radisson Blu Hotels, Millennium & Copthorne Hotels, and Accor, where I strengthened my expertise in service excellence, guest engagement, and maintaining global brand standards.Currently, I oversee front desk/guest services for three properties, two heritage boutique hotel and one business property in Victoria, BC. I have a proven record of enhancing guest satisfaction, leading high-performing teams, and improving operational efficiency. I am known for my hands-on leadership style, commitment to exceptional service, and ability to thrive in both luxury and business hotel environments.

An excelled, patient, and organized individual who has had many years dedicated to the retail industry, including additional types of employment for varying lengths of time. These previous employment opportunities have given an abundant amount of relationships with a variety of diverse individuals, fellow employees and supervisors included. Many times an encounter has been to extend these qualities, traits, and skillsets to the work included within this resume.
Diverse experience within the customer services industries. Dedicated and responsible employee with excelled customer service communicational skills. Excelled with negotiating and upselling. Skilled problem-solving with thorough efficiency and analysis until finalization. Capability to handle multiple tasks with vigorous precision and accuracy. Detailed and hard-working, particularly whilst working individually. Meticulous drive towards business progressions and implementations of creative and resilient ideas for success. Goal-oriented motivator whilst teaching others how to operate occupations within each business.
Multiple raises in wages and position transfers, as well as offers thereof in regards to detailed and dedicated resilience towards team progression, organizational skills, communicational skills, levels of focus, efficiency, adaptability, and various inclusive qualifications.
Open availability to any hours, overtime, days, weekends, and holidays.
As such, an overall excellent addition to any variety of workplace, humbly!

  Retail Experience: 8 years
  Courier Experience: 3 years
  Driving Experience & Valid Driver's License
  Self-Employment Experience
  Stocking & Merchandising Experience
  Loss Prevention & Inventory Experience
  Cleaning Experience
  Electronics Training
  Cash Register Training
  Manual & Electronic Pallet Jack Training
  Truck Unloading Experience
  Food & Beverage Handling, Storage, & Delivery Experience
  High School Education & Diploma


Hardworking and passionate job seeker with strong organizational skills eager to secure the medical claims job. Ready to help team achieve company goals. Clerk ll with vast knowledge of medical terminology and infection control standards. Expertise in developmental factors specific to medical claims. Proficient and caring team member offering outstanding customer and provider experience. Adept at addressing customer and provider needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving everyone of all backgrounds. Compassionate individual with established experience providing support to students. Demonstrated ability to create lesson plans and assess student progress. Enthusiastic employee with experience assisting teachers and providing instruction to students. Monitors student progress and provides guidance and support to teachers. Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology. Demonstrated ability to foster positive relationships with students, parents and colleagues. Committed to providing culturally responsive support, meeting diverse needs of students. Patient demeanor creates environment where students feel comfortable asking questions while learning new concepts. Experienced professional committed to providing students with tools and resources to succeed academically. Highly organized and detail-oriented with passion for helping children reach academic goals. Enthusiastic employee experienced in providing staff support in educational or childcare environments. Worked with children individually and in small groups while providing basic reading, writing and math instruction and other education-related activities as assigned. Goal-oriented Para caring with students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials. Enthusiastic Para, experienced in providing staff support in educational or childcare environments. Worked with children individually and in small groups while providing basic reading, writing and math instruction and other education-related activities as assigned. Enthusiastic Para, experienced in providing staff support in educational or childcare environments. Worked with children individually and in small groups while providing basic reading, writing and math instruction and other education-related activities as assigned. Goal-oriented para caring with students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level para professional position. Ready to help team achieve company goals. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Highly efficient clerk well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Highly efficient clerk well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Caring healthcare aide with 10 years providing in-home care to over 30 patients. Detailed when reviewing instructions and medical charts to appropriately administer medications and treatments. Upbeat when entering patients' homes and throughout interactions for professional and personalized care services. Devoted care giver, providing exemplary service to individuals in residential care environments with utmost respect and consideration. Supportive care professional, monitoring client behaviors and encouraging participation in healthy activities as noted within care plan. Deliberate role model, demonstrating healthy behavior for daily living and social interactions. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Compassionate care giver assists elderly or disabled clients and patients from hospices or recovery centers. Observes and reports on patient status, cleans and organizes living quarters and provides companionship. Demonstrated knowledge of vital sign reading and proper aseptic and infection control policies. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level care giver position. Ready to help team achieve company goals. Tactful Claims Specialist with expertise in settlement preparation, claims processing and appeal filing. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex liability claims. Committed to maintaining customer satisfaction and contributing to company success. Pragmatic Insurance Verification Specialist touting 4 years of expertise in benefits explanation and coverage tracking. A team player with a vast knowledge of medical terms and working with all types of personalities effectively. Offering dynamic organizational skills and attention to detail. Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease. Enthusiastic specialists examines claims, negotiates and processes settlements and verifies insurance coverage. Attentive team player consistently treats clients fairly and equitably. Motivated to succeed in fast-paced and deadline-driven professional environment.

Liam Rigney

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