Liam Robertson

At SevenRooms, the sales team is at the forefront of driving growth and expansion across the global hospitality industry. Our team is responsible for engaging with potential clients, understanding their unique needs, and demonstrating how the SevenRooms platform can transform their business operations, enhance guest experiences, and boost revenue.

• Employed effective problem-solving techniques, increasing client satisfaction ratings.
• Utilized multiple marketing strategies to improve profitability.
• Conducted thorough market research to identify emerging trends, enabling proactive adjustments to sales strategies as needed.

At EatApp, the Customer Success team plays a crucial role in ensuring that clients—primarily restaurants and dining establishments—achieve their greatest potential using our reservation and table management software. This team is essential in fostering long-term relationships with clients by providing exceptional support, insights, and guidance to optimize their use of EatApp's features and capabilities.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.

At Solutions Leisure, I played a pivotal role in overseeing the day-to-day operations and long-term success of our leisure and hospitality venues. This position is key to ensuring that each location not only meets but exceeds the high standards of service, efficiency, and profitability that define their brand, looking after venues such as STK and Asia Asia.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

At STK, a modern steakhouse and chic lounge known for its vibrant atmosphere and upscale dining experience, I played a critical role in maintaining the establishment's high standards and ensuring operational excellence. This position is central to driving the success of the restaurant by overseeing all aspects of its management.

• Formulated policies and procedures to streamline operations.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

At Lock, Stock & Barrel, known for its lively atmosphere and popular entertainment offerings, my position as Head Waiter was pivotal in ensuring a seamless and enjoyable experience for all guests. This role requires not only an extensive knowledge of the restaurant and bar industry but also strong leadership skills to manage and inspire the waitstaff team.

• Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
• Trained staff members on use of POS system.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.