Liam Sammut
Sydney,NSW
Summary
Dedicated and results-driven Front Office Manager with extensive experience in the hospitality industry. Proven track record of optimizing guest satisfaction through efficient front office operations, seamless communication, and meticulous attention to detail. Specialized expertise in managing Online Travel Agency (OTA) extranet's, commission reconciliation, and open folio /AR tracking. Adept at implementing strategic initiatives to enhance operational efficiency, drive revenue growth, and maintain high levels of customer service.
Overview
6
6
years of professional experience
Work History
Front Office Manager
Veriu Hotel & Suites
01.2023 - 11.2023
- OTA Extranet Management:Proficient in navigating and managing OTA extranet platforms to maintain accurate property information, rates, and inventory.
- Commission Reconciliation:Expertise in reconciling commissions with OTAs, ensuring timely and accurate payment processing while meticulously recording financial transactions.
- Open Folio/Account Chasing:In-depth understanding of open folio/account tracking procedures, skilled in following up on outstanding balances, and implementing effective strategies to minimize revenue leakage.
- Rostering Staff:Experienced in creating and optimizing staff rosters, ensuring optimal coverage, and aligning schedules with business demands for enhanced operational efficiency.
- Front Office Operations:Proven leadership in overseeing all facets of front office operations, including check-in/check-out processes, reservations management, and ensuring a welcoming guest experience.
- Communication and Collaboration:Strong interpersonal and communication skills, fostering collaboration among front office staff, other departments, and external partners to achieve operational excellence.
Duty Manager
Veriu Hotel & Suites
01.2020 - 01.2023
Pre-opening Team
Baily By Crystalbrook Hotel Collection
09.2019 - 03.2020
Duty Manager
Hides Hotel
01.2019 - 09.2019
Receptionist
Adina Apartments
05.2018 - 01.2019
Education
Expires Nov 28, 2027 -
Responsible Service of Alcohol (RSA)
HLTAID011 -
Provide First Aid
11.2021
Hospitality -
Certificate III
12.2018
Skills
- Opera
- Protel
- RMS
- Assaabloy
- Vintech
- SiteMinder
- Channel Manager
PMS/Key cutting operating systems -
Channel Management Software
- ReviewPro
- TrustYou
- Zoho
- Cendyn
- Preceda
- ELMO
- Zambion
Guest Relationship and Feedback Platforms
Payroll / Rostering systems
References
On request
Timeline
Front Office Manager
Veriu Hotel & Suites
01.2023 - 11.2023
Duty Manager
Veriu Hotel & Suites
01.2020 - 01.2023
Pre-opening Team
Baily By Crystalbrook Hotel Collection
09.2019 - 03.2020
Duty Manager
Hides Hotel
01.2019 - 09.2019
Receptionist
Adina Apartments
05.2018 - 01.2019
Expires Nov 28, 2027 -
Responsible Service of Alcohol (RSA)
HLTAID011 -
Provide First Aid
Hospitality -
Certificate III
Similar Profiles
Sainath RedijSainath Redij
General Manager at Veriu Hotel CentralGeneral Manager at Veriu Hotel Central
Aiden Jay Aiden Jay null
Houseman at Veriu Central HotelHouseman at Veriu Central Hotel
Johana SaldanaJohana Saldana
Front Office Manager at Veriu HotelFront Office Manager at Veriu Hotel
Thomas RobbThomas Robb
Qualified Paramedic at NSW Ambulance ServiceQualified Paramedic at NSW Ambulance Service
Isabella SerravalleIsabella Serravalle
Employment Relations Advisor at Peninsula Employsure AustraliaEmployment Relations Advisor at Peninsula Employsure Australia