Liam Sammut
Sydney,NSW
Summary
I’m a hands-on hotel professional with solid experience in front office operations, leading teams, and making sure guests feel genuinely looked after. I know how to keep things running smoothly, even when it gets hectic, and I’m not afraid to step in and take the lead when needed. I’ve worked with Opera Cloud, created and rolled out SOPs, and collaborated closely with other departments to keep the whole operation on track. I focus on creating great guest experiences while also keeping an eye on efficiency and revenue through upselling and strong service delivery. I’ve built a reputation for staying calm under pressure and keeping standards high across all shifts.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Office Manager
La'vie Hotels & Resorts (Visy Dior Hotel)
11.2023 - Current
- Oversee daily front office operations, ensuring efficient check-in/check-out and a smooth guest journey
- Lead, train, and support the front office team to maintain high service standards and meet brand expectations
- Manage room inventory, availability, and allocation in coordination with reservations and housekeeping
- Handle guest feedback and escalations, ensuring timely service recovery and satisfaction
- Implement procedures to improve efficiency, communication, and upselling performance
- Maintain strong floor presence, actively supporting team performance and guest engagement
- Foster interdepartmental collaboration to ensure seamless operations across all shifts
- Rostering to budget ensuring optimal staffing levels
Front Office Manager
Veriu Hotel & Suites
01.2023 - 11.2023
Duty Manager
Punthill Apartment Hotels
01.2020 - 01.2022
Pre-opening Team
Baily By Crystalbrook Hotel Collection
09.2019 - 03.2020
Duty Manager
Hides Hotel
01.2019 - 09.2019
Receptionist
Adina Apartments
05.2018 - 01.2019
Education
Certificate III - Hospitality
12.2018
Skills
- Deputy
- Opera Cloud
- RMS
- Tyalls
- Guest Relationship and Feedback Platforms
- ReviewPro
- Zoho
- Cendyn
- Microsoft Office Suite
- Infrasys
Certification
- Responsible Service of Alcohol (RSA) Expires Nov 28, 2027
- HLTAID009 Provide cardiopulmonary resuscitation
- HLTAID010 Provide basic emergency life support
- HLTAID011 Provide First Aid
Timeline
Front Office Manager
La'vie Hotels & Resorts (Visy Dior Hotel)
11.2023 - Current
Front Office Manager
Veriu Hotel & Suites
01.2023 - 11.2023
Duty Manager
Punthill Apartment Hotels
01.2020 - 01.2022
Pre-opening Team
Baily By Crystalbrook Hotel Collection
09.2019 - 03.2020
Duty Manager
Hides Hotel
01.2019 - 09.2019
Receptionist
Adina Apartments
05.2018 - 01.2019
Certificate III - Hospitality
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