Liam Tattersall
Perth,WA
Summary
Passionate, spirited and classically trained culinary professional, skilled in building relationships and developing high-performing teams. Leader in delivery of excellent customer service. Equipped to apply restaurant operational experience to grow world-class organizations. Dedicated to food safety, customer service best practices and quality food service.
Overview
7
7
years of professional experience
Work History
Sous Chef
Frankie’s on Rotto
Rottnest Island , WA
11.2023 - 06.2024
- Monitored inventory levels to ensure adequate supplies on hand.
- Conducted regular performance reviews with line cooks while providing constructive feedback where necessary.
- Enforced portion control guidelines to minimize costs associated with overproduction.
- Trained new hires in proper cooking techniques and recipes.
- Created a positive work environment by encouraging teamwork among staff members.
- Supervised cooks and other kitchen personnel during meal services.
- Assisted in menu development and recipe testing.
- Directed kitchen staff in day-to-day operations including food production, sanitation, safety practices, and personnel management.
Sous Chef
Shaws Bay Hotel
East Ballina
06.2023 - 11.2023
- Performed as head chef to maintain team productivity and restaurant quality.
- Conducted frequent line checks to keep food at proper temperatures in holding zones.
- Maximized customer satisfaction and team operations by executing command-based structure and staff performance oversight.
- Directed staff in restaurant kitchen and field to maintain department objectives, standards, guidelines and budget.
- Oversaw kitchen employee scheduling to meet coverage needs and avoid wasted labor.
- Established and maintained regular maintenance schedule, keeping kitchen tools and equipment in operable condition.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
Junior Sous Chef
Driftwood LHI
Lord Howe Island
03.2023 - 06.2023
- Checked food portioning for optimal presentation and cost control.
- Supervised kitchen food preparation in demanding, high-volume environments.
- Created new menu items and interesting plating designs.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Liaised closely with kitchen and front-of-house personnel.
Head Barista/Cafe Supervisor
Green Coast Coffee
Ballina, NSW
08.2022 - 03.2023
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Restaurant Waiter
Capiche Ballina
East Ballina
04.2022 - 11.2022
- Communicated effectively with patrons, took orders and made item recommendations.
- Suggested additional items to customers to increase restaurant sales.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
Restaurant All Rounder
Di vino
Byron Bay
08.2022 - 09.2022
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Updated computer systems with new pricing and daily food specials.
- Resolved and investigated complaints regarding service, food quality and accommodations.
Restaurant Waiter
The Hut Byron Bay
Byron Bay
06.2022 - 09.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Provided exceptional service to high volume of daily customers.
Front of House Assistant and Barista.
Dobinsons Bakery
Canberra, ACT
10.2021 - 04.2022
- Handled complaints, settled disputes and resolved customer conflicts.
- Developed goals and plans to prioritize, organize and accomplish daily service tasks.
- Mentored and coached service team on effective techniques to enhance customer experiences.
- Enforced employee image and grooming standards.
- Partnered with bosses and shift supervisors to identify new ways to improve restaurant service.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
- Handled money according to company policy.
- Trained new employees in policies and procedures.
- Learned roles of other departments to provide coverage and keep store operational.
Chef De Partie
Oaks Resort
Port Douglas, QLD
01.2020 - 12.2020
- Developed innovative menu to provide customers with several high-quality food options.
- Improved performance of team members resulting in high quality meals produced daily.
- Partnered with kitchen team to create dynamic entrees for large banquets and special events.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Chef De Partie
Awaroa Lodge
Abel Tasman, New Zealand
04.2019 - 12.2019
- Created diverse cuisines for full restaurant, special event, catering and tasting menus.
- Maximized customer satisfaction and team operations by executing command-based structure and staff performance oversight.
- Oversaw kitchen employee scheduling to meet all coverage needs and avoid wasted labor.
- Balanced daily registers and generated sales reports for management.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Cafe All-rounder
Locals Cafè
Taranaki, New Zealand
11.2018 - 04.2019
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Maintained work area in clean and neat manner.
- Trained and mentored new staff to maximize performance with skilled, efficient and knowledgeable team members.
Commis Chef
Milk and Honey
Napier, New Zealand
09.2017 - 10.2018
- Observed Head Chefs techniques and preparation of menus items such as gravies, tortes and roasts to gain insight into cooking methods.
- Rotated food stock, using up older items first and rejecting expired goods.
- Checked food portioning for optimal presentation and cost control.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Education
Hospitality
Food Safety And Handling Certificate
Online11-2023
Responsible Service of Alcohol -
EOT WA/NT/TAS/NSW/SA/ACT
Online09.2022
Barista Certificate
Nerimissimo Coffee01.2020
High School Diploma -
Inglewood High School
New Zealand10.2016
Skills
- Workplace Efficiency
- Team Contributions
- Product cross-selling
- Enduring Company standards
- Problem resolution
- Leadership
- Basic math
- Organizational skills
Primary Reference
- Sarah Lewis
- Head chef at Frankie’s on Rotto
- 0477 831 642
Secondary Reference
- Andy Wheeler
- Head Chef at Shaws Bay Hotel
- 0433331634
Timeline
Sous Chef
Frankie’s on Rotto
11.2023 - 06.2024
Sous Chef
Shaws Bay Hotel
06.2023 - 11.2023
Junior Sous Chef
Driftwood LHI
03.2023 - 06.2023
Head Barista/Cafe Supervisor
Green Coast Coffee
08.2022 - 03.2023
Restaurant All Rounder
Di vino
08.2022 - 09.2022
Restaurant Waiter
The Hut Byron Bay
06.2022 - 09.2022
Restaurant Waiter
Capiche Ballina
04.2022 - 11.2022
Front of House Assistant and Barista.
Dobinsons Bakery
10.2021 - 04.2022
Chef De Partie
Oaks Resort
01.2020 - 12.2020
Chef De Partie
Awaroa Lodge
04.2019 - 12.2019
Cafe All-rounder
Locals Cafè
11.2018 - 04.2019
Commis Chef
Milk and Honey
09.2017 - 10.2018
Hospitality
Food Safety And Handling Certificate
Responsible Service of Alcohol -
EOT WA/NT/TAS/NSW/SA/ACT
Barista Certificate
High School Diploma -
Inglewood High School
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