Liam Thurn
Richmond
Summary
26 Year-old Hospitality professional with extensive experience in bar management and mixology. Known for elevating guest experiences and optimizing bar workflows. Reliable team player with afocus on collaboration and adaptability, leveraging customer service skills and leadership qualities.
Overview
11
11
years of professional experience
Work History
Head Bartender
The Grace Darling Hotel
08.2023 - Current
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
Bartender
Plug Nickel
10.2024 - Current
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Bartender
Bodriggy Brewing Company
07.2022 - 08.2023
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Gained valuable knowledge of craft beer and how its created and sold
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender
Campari House
02.2021 - 07.2022
- Company Overview: Campari House was a 5-story multilevel venue in the heart of the CBD staring a heavy focus on cocktail bartending and service
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained all new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bottleshop Attendant
Foodworks Bacchus Marsh
10.2020 - 07.2022
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
- Operated various equipment safely, including pallet jacks and ladders when performing stocking duties or retrieving items from storage areas.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
Bartender
Liquid Infusion
01.2019 - 01.2021
- Company Overview: Liquid infusion is a hire-able and fully portable bar setup used for birthdays, hens nights, office functions and even large scale productions such as the Australian Open or sponsored events by the likes of Redbull and Moet
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bottleshop Attendant
The liquor Co-op (Formally Premix King Bacchus Marsh)
01.2018 - 01.2019
- Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
- Increased customer satisfaction by providing friendly and efficient service during checkout transactions.
- Maintained up-to-date knowledge on products and promotions, effectively answering questions from customers and colleagues alike.
Bartender
The Plough Myrniong
01.2017 - 01.2018
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Sales Clerk
The Reject Shop Melton
01.2014 - 01.2017
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Collaborated with team members to achieve store sales targets and improve overall performance.
Education
Bachelor of Arts -
Collarts
01.2019
Year 12 Certificate - VCE
Catholic Regional Collage Melton
01.2016
Skills
- Staff training and supervision
- Attentive service
- Cash handling expertise
- Taking inventory
- POS system proficiency
- Strong communication skills
- Quality control standards
- Bar equipment maintenance
- Customer service
- Advanced bartending techniques
- Menu development
- Sales promotion
Timeline
Bartender
Plug Nickel
10.2024 - Current
Head Bartender
The Grace Darling Hotel
08.2023 - Current
Bartender
Bodriggy Brewing Company
07.2022 - 08.2023
Bartender
Campari House
02.2021 - 07.2022
Bottleshop Attendant
Foodworks Bacchus Marsh
10.2020 - 07.2022
Bartender
Liquid Infusion
01.2019 - 01.2021
Bottleshop Attendant
The liquor Co-op (Formally Premix King Bacchus Marsh)
01.2018 - 01.2019
Bartender
The Plough Myrniong
01.2017 - 01.2018
Sales Clerk
The Reject Shop Melton
01.2014 - 01.2017
Bachelor of Arts -
Collarts
Year 12 Certificate - VCE
Catholic Regional Collage Melton
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