Liam Trott
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Activities Officer - Higher Duties
PCYC Balmain
10.2023 - Current
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Fostered a positive atmosphere within the facility through effective communication, conflict resolution, and team-building exercises.
- Ensured safety of all participants by enforcing rules, providing first aid when necessary, and maintaining up-to-date knowledge on emergency procedures.
- Facilitated regular staff meetings and professional development workshops aimed at sharing best practices and fostering continuous improvement in program offerings.
- Managed budgets for programs and events effectively, ensuring cost-effective allocation of resources while maintaining high-quality experiences for participants.
- Delegated grant writing efforts to secure additional funding for the organization''s programs, increasing overall resources available for participant experiences. Working with staff and students to increase their knowledge around securing funding for programs.
- Developed strong relationships with local businesses for collaboration opportunities on community events, securing sponsorships and donations.
- Established partnerships with local schools to offer engaging after-school programs that addressed diverse student needs.
- Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
- Monitored cash flow and accounting operations to support accurate record-keeping.
- Implemented innovative technologies to enhance overall club experience and streamline administrative processes.
- Created and maintained relationships with key investors, partners and clients.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
Event Supervisor
Doltone House
01.2015 - Current
- Maintained and distributed information for functions and events.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
- Drove excellent guest service for events and conducted evaluations after completion.
- Conducted regular performance evaluations for team members to ensure continuous growth and development within their roles.
- Ensured a safe environment for attendees by implementing comprehensive safety protocols.
- Provided support to other departments as needed in the planning process, fostering cross-functional collaboration within the organization.
- Increased event success through close collaboration with vendors and partners.
- Maintained a clean work environment before, during, and after events by enforcing strict cleanliness standards among staff members.
- Oversaw inventory management, ensuring sufficient supplies were available for all events without overspending on stock.
- Managed event staff to ensure timely setup, execution, and breakdown of events.
- Improved customer satisfaction by addressing concerns and resolving issues promptly.
- Boosted staff productivity by providing ongoing training and performance feedback.
- Evaluated post-event reports to identify areas for improvement in future events, enhancing overall quality and client satisfaction continually.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Trained and supervised event staff to complete tasks on time.
- Coordinated florists, photographers, and musicians for events.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
Acting Club Manager
PCYC Broken Hill
02.2024 - 03.2024
- Evaluated employee performance, providing constructive feedback and coaching for continuous improvement opportunities.
- Managed budgets effectively to ensure financial stability while maintaining high-quality offerings for club members.
- Monitored cash flow and accounting operations to support accurate record-keeping.
- Created and maintained relationships with key investors, partners and clients.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Monitored budget and expenditures, keeping facility within budget.
- Ensuring the club remains on track for delivery of outreach program.
- Working with community partners to deliver programs.
Senior Activities Officer
PCYC South Sydney
05.2019 - 10.2023
- Planned and coordinated monthly recreational and leisure calendar for facility population.
- Evaluated program success using both qualitative data from participant surveys and quantitative metrics like attendance numbers or budgetary goals met.
- Established partnerships with local schools to offer engaging after-school programs that addressed diverse student needs.
- Developed recreational activities to teach decision making, physical fitness and social skills.
- Developed strong relationships with local businesses for collaboration opportunities on community events, securing sponsorships and donations.
- Enhanced participant engagement by implementing diverse activities for various age groups and interests.
- Ensured safety of all participants by enforcing rules, providing first aid when necessary, and maintaining up-to-date knowledge on emergency procedures.
- Boosted community involvement by coordinating and promoting special events, such as Bunnings BBQs, Community Events and Holiday programs.
- Fostered a positive atmosphere within the facility through effective communication, conflict resolution, and team-building exercises.
- Trained and provided information to new volunteers to contribute to activities and programs in constructive ways.
- Arranged outings as part of recreational program.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Drafted budgets for programs and ordered materials that were needed for certain activities.
- Resolved conflicts that arose between members by listening to complaints and finding appropriate solutions.
- Kept athletic and games equipment and facilities organized and maintained.
- Ordered and maintained all recreational equipment.
Education
Bachelor of Social Work -
Fourth Year
01.2021
Diploma Community Services Work -
Sydney Institute of TAFE, Ultimo campus
01.2017
Working with Individuals suffering from mental Illness -
Sutherland Hospital
01.2017
Certificate 4 Community Services Work -
Sydney Institute of TAFE, Ultimo campus
01.2016
Higher School Certificate -
De La Salle College Cronulla
01.2015
Skills
- Event planning experience
- Organizational Skills
- Team Management
- Understanding of budgeting
- Accident response
- Program Development
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Data Entry
- Administrative Leadership
Working With Children Check
WWC1075312V, 2024-07-27
Volunteer Experience
- 2014-11-01, 2014-11-30, Sutherland Sydney Business Education Network, Sutherland, Sutherland, NSW, 2232, Communication Skills, Work as part of a team, Take direction, Organise student work placements, Organise schedules, Data entry
- 2014-03-01, 2014-03-31, Tynan Motors, Miranda, Miranda, NSW, 2228, Communication Skills, Work as part of a team, Take direction, Data entry, Filing, Scheduled Emails
- 2016-09-01, 2016-09-30, Salvation Army Street Level, Surry Hills, Surry Hills, NSW, 2010, Safe food handling, Working with people living rough, Providing meals, Working as part of a team
- 2017-04-01, 2018-12-31, Orana Hub NSW, Caringbah, Caringbah, NSW, 2229, Communication Skills, Work as part of a team, Take direction, Data entry, Filing, Providing support for people living rough, Providing support for people suffering from mental health issues, Providing support for people who are financially struggling
- 2019-01-01, 2019-05-31, PCYC St George, Communication Skills, Work as part of a team, Take direction, Data entry, Filing, Youth Activities, Engaging with members, Organising community activities, Working with troubled youth (Fit For Life)
- 2021-05-01, 2021-12-31, Kingsgrove North High School, Wellbeing Team, Kingsgrove, NSW, Communication Skills, Work as part of a team, Working with groups of students, Working with individual students, Working with other organizations to provide students services that met their needs, Youth Activities, Working with troubled youth (Fit For Life)
References
- Peter Palermo, Venue Manager, Ottimo House, 0408 444 813, peter.palermo@ottimohouse.com.au
- Paul Romano, Venue Manager, Doltone House, paul.romano@doltonehouse.com.au, 0457 000 999
- Jonathan Turner, Club Manager, PCYC Glebe-Leichhardt/Balmain, 0424 666 797, jturner@pcycnsw.org.au
Hobbies and Interests
- Soccer
- Cooking
- Traveling
- Supporting people in need to help
- Puzzles
Certification
- Provide First Aid and CPR Training - 26/03/2024
- WWC1075312V - 27/07/2024
Timeline
Acting Club Manager
PCYC Broken Hill
02.2024 - 03.2024
Senior Activities Officer - Higher Duties
PCYC Balmain
10.2023 - Current
Senior Activities Officer
PCYC South Sydney
05.2019 - 10.2023
Event Supervisor
Doltone House
01.2015 - Current
Bachelor of Social Work -
Fourth Year
Diploma Community Services Work -
Sydney Institute of TAFE, Ultimo campus
Working with Individuals suffering from mental Illness -
Sutherland Hospital
Certificate 4 Community Services Work -
Sydney Institute of TAFE, Ultimo campus
Higher School Certificate -
De La Salle College Cronulla
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