LIAM VAN DEURSEN
MORDIALLOC
Summary
Dedicated, hard-working, and adaptable employee with 4 years of customer service experience. Seeking a position to utilize strong communication and customer service skills, work ethic, and instructional abilities. With a dedicated mindset and an amazing drive, this resume is well-suited for your consideration for employment.
Overview
5
5
years of professional experience
Work History
Waiter and Runner
Rococo Restaurant
11.2024 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Communicated with kitchen staff to enable accurate food preparation.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Cafe All Rounder
Strange Servant Cafe
03.2024 - Current
- Provided a personalised experience for each customer
- Actively listen to calls from kitchen and cafe staff that indicate food or coffee is ready to be taken to tables
- Cleaning and setting tables to a high presentable standard
- Table checks to ensure all orders are correct and that customers are satisfied with their food and beverages
- Communicating with co-workers to ensure the floor runs smoothly and no problems arise
- Effectively managing a floor by myself or with other staff
Acrobatic Teacher
Deanne Fordham
01.2020 - Current
- Instructed students of various ages and skill levels in acrobatic techniques, creating a safe and supportive learning environment
- Developed lesson plans customised to individual and group needs, emphasizing skill progression and artistic expression
- Utilized effective communication to demonstrate complex movements and concepts, ensuring comprehension and success
- Provide a positive and inclusive atmosphere, promoting teamwork, discipline, and self-confidence among students
- Phone: 0425 725 075
Crew Member + Barista + Crew Coach
McDonald's
01.2022 - 01.2024
- Provided exceptional customer service in a fast-paced environment, ensuring customer satisfaction, and resolving problems efficiently
- Operated cash registers, processed transactions accurately, and maintained cleanliness and organization in the dining area and personal work spaces
- Demonstrated versatility by cross-training in McCafé, preparing beverages and maintaining high standards of quality and presentation
- Working with team members to achieve daily goals, meet target times and uphold brand standards
Education
Year 12 Completion -
Parkdale Secondary
2024
Skills
- Creativity
- Leadership
- Welcoming
- Critical thinking
- Problem solving
Timeline
Waiter and Runner
Rococo Restaurant
11.2024 - Current
Cafe All Rounder
Strange Servant Cafe
03.2024 - Current
Crew Member + Barista + Crew Coach
McDonald's
01.2022 - 01.2024
Acrobatic Teacher
Deanne Fordham
01.2020 - Current
Year 12 Completion -
Parkdale Secondary
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