Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Liam Wills

Summary

Dynamic and results-driven professional with a proven track record at Everyone Active, excelling in customer service and operations management. Adept at training staff and enhancing safety compliance, I foster strong relationships that boost customer loyalty. Committed to creating a positive environment while effectively managing schedules and ensuring operational excellence.

Overview

6
6
years of professional experience

Work History

Recreation Assistant

Everyone Active
08.2019 - 04.2022
  • Maintained a safe and clean facility, ensuring a positive environment for all users.
  • Provided exceptional customer service to customers, addressing concerns and answering inquiries promptly.
  • Conducted regular safety inspections of facilities and equipment, minimizing potential hazards.
  • Followed the daily schedules provided by the managers on shift and completed jobs with thoroughness and efficacy.
  • Completed my own daily/weekly building checks to ensure that the standards and safety measures are met.

Duty Manager

Everyone Active
04.2022 - 03.2025
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported new staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Coordinated staff training sessions to provide knowledge on correct use of equipment.
  • Coordinated staff training sessions on fire safety to make sure correct procedures were followed during the fire evacuation process.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Organised meetings with event coordinators to ensure efficient preparation for County athletics events and well being events.

Education

Leisure And Fitness

Lifetime Fitness
12-2021

Skills

  • Customer service
  • Ability to adapt
  • Time management
  • Attention to detail
  • Relationship building with customers and staff
  • Professionalism and integrity
  • Cash management
  • Shift scheduling
  • Work planning and organization
  • Health and safety compliance
  • Operations management
  • Staff training and development

Interests

  • Passionate about balancing physical health with mental and emotional wellness
  • Got a strong passion for football
  • Desire to keep secure relationships with family, friends and colleagues
  • Passionate about travelling and seeking new experiences/challenges

Timeline

Duty Manager

Everyone Active
04.2022 - 03.2025

Recreation Assistant

Everyone Active
08.2019 - 04.2022

Leisure And Fitness

Lifetime Fitness

Similar Profiles

CREATE PROFILE
Liam Wills