- Passionate about balancing physical health with mental and emotional wellness
- Got a strong passion for football
- Desire to keep secure relationships with family, friends and colleagues
- Passionate about travelling and seeking new experiences/challenges
Liam Wills
Summary
Dynamic and results-driven professional with a proven track record at Everyone Active, excelling in customer service and operations management. Adept at training staff and enhancing safety compliance, I foster strong relationships that boost customer loyalty. Committed to creating a positive environment while effectively managing schedules and ensuring operational excellence.
Overview
6
6
years of professional experience
Work History
Recreation Assistant
Everyone Active
08.2019 - 04.2022
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to customers, addressing concerns and answering inquiries promptly.
- Conducted regular safety inspections of facilities and equipment, minimizing potential hazards.
- Followed the daily schedules provided by the managers on shift and completed jobs with thoroughness and efficacy.
- Completed my own daily/weekly building checks to ensure that the standards and safety measures are met.
Duty Manager
Everyone Active
04.2022 - 03.2025
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported new staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Coordinated staff training sessions to provide knowledge on correct use of equipment.
- Coordinated staff training sessions on fire safety to make sure correct procedures were followed during the fire evacuation process.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Organised meetings with event coordinators to ensure efficient preparation for County athletics events and well being events.
Education
Leisure And Fitness
Lifetime Fitness
12-2021
Skills
- Customer service
- Ability to adapt
- Time management
- Attention to detail
- Relationship building with customers and staff
- Professionalism and integrity
- Cash management
- Shift scheduling
- Work planning and organization
- Health and safety compliance
- Operations management
- Staff training and development
Interests
Timeline
Duty Manager
Everyone Active
04.2022 - 03.2025
Recreation Assistant
Everyone Active
08.2019 - 04.2022
Leisure And Fitness
Lifetime Fitness