Overview
Work History
Education
Skills
Certification
OTHER LANGUAGES
Timeline
Generic

Lian Chang

Mooloolaba,QLD

Overview

9
9
years of professional experience
1
1
Certification

Work History

FoH Wait Staff

SPICE BAR
Mooloolaba, Queensland
09.2020 - Current
  • Maintain in-depth knowledge of the menu, including ingredients, preparation methods, and wine pairings.
  • Maintained table service by monitoring guest needs, refilling drinks, and clearing plates promptly to uphold restaurant standards.
  • Efficiently collaborated with kitchen and bar staff, ensuring timely service and seamless dining experiences.
  • Proficient in managing multiple tables and tasks in a fast-paced environment without compromising service quality.

All Rounder

SIP Espresso & Eats
Maroochydore, Queensland
09.2024 - 12.2024
  • Prepared and assembled yogurt bowls, smoothies; decorated cakes and pastries with creative designs.
  • Greet and welcome customers, assist with menu selections, take orders, and provide exceptional service.
  • Handle opening procedures: preparing dining areas, setting up equipment, checking inventory.
  • Collaborated with team to ensure seamless service delivery and maintain high standards.

All Rounder

Spero
Mooloolaba, Queensland
09.2019 - 03.2020
  • Managed multiple tables simultaneously in a fast-paced environment, maintaining efficient service and ensuring minimal wait times.
  • Collaborated with kitchen staff to coordinate special dietary requests and modifications.
  • Supported event execution by managing guest interactions, ensuring timely food and beverage service.

Server

Rice Boi
Mooloolaba, Queensland
03.2019 - 09.2019
  • Delivered prompt and courteous service to an average of 50+ guests per shift.
  • Improved customer satisfaction by addressing language barriers effectively, resulting in positive feedback and repeat business from international guests.
  • Demonstrated flexibility with shift scheduling, adapting to changing needs as required.

Assistant Manager/Bartender

A view & Terrace, Hotel Double A
Seoul, Korea
11.2018 - 02.2019
  • Assisted in the training of new employees, ensuring they were knowledgeable in A La Carte table setting procedures.
  • Consistently provided inventory status and usage updates to the hotel F&B department supervisor for precise stock management and prompt restocking.
  • Served as language resource for international guests, enhancing satisfaction levels.
  • Contributed to the successful organization of a 3 hours event by leveraging bartending capabilities, resulting in generating over 1 million Korean won (approximately AUD$1,500) of extra revenue.
  • Collaborated with marketing team to strategize drink promotions and craft engaging social media content.

Bartender

Happiness Beach Bar
El Nido, Philippines
04.2018 - 06.2018
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Conducted research on local attractions to offer insightful suggestions, elevating tourists' dining encounters.
  • Engaged non-English speaking guests by utilizing additional language skills, enhancing their experience and driving sales growth.
  • Won Employee of the Month by consistently providing excellent customer service through personal and professional interactions.

Assistant Manager

Bawley Point
Seoul, Korea
04.2016 - 11.2017
  • Responsible for training new employees and conducting ongoing staff development to ensure high service standards
  • Reached out to social media influencers for promotional events and collaborations, managing translation needs and ensuring their visit enhances restaurant performance.
  • Enhanced customer engagement and loyalty through the implementation of strategic initiatives like special promotions and themed nights.

Education

Bachelor of Business - Hospitality Administration And Management

Kyung Hee University
Seoul, Korea
08-2019

Skills

  • Inventory Management
  • POS & cash register
  • Teamwork
  • Customer Service
  • Asian Cuisine
  • Food Safety
  • Food & Beverage Knowledge
  • Table Setting and Resetting
  • Event Coordination
  • Food Presentation

Certification

  • RSA Certified
  • AHLA Certified Bartender

OTHER LANGUAGES

Chinese (Mandarin)
Native/ Bilingual
Korean
Full Professional

Timeline

All Rounder

SIP Espresso & Eats
09.2024 - 12.2024

FoH Wait Staff

SPICE BAR
09.2020 - Current

All Rounder

Spero
09.2019 - 03.2020

Server

Rice Boi
03.2019 - 09.2019

Assistant Manager/Bartender

A view & Terrace, Hotel Double A
11.2018 - 02.2019

Bartender

Happiness Beach Bar
04.2018 - 06.2018

Assistant Manager

Bawley Point
04.2016 - 11.2017
  • RSA Certified
  • AHLA Certified Bartender

Bachelor of Business - Hospitality Administration And Management

Kyung Hee University

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Lian Chang