Lian Villegas
BELCONNEN,ACT
Summary
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in any work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Grocery Team Member
Coles
09.2023 - Current
- Retrieved items for customers and verified prices.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
Staff Member
RGIS
12.2023 - 01.2024
- Performed stocktaking.
Team Member
City Beach
11.2022 - 06.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Perform Stock take
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
All-Rounder Staff
Pizza King
07.2022 - 06.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Assisted with onboarding new staff members, providing orientation and support.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
Admin Assistant
Worldwide Freight System
03.2022 - 07.2022
- Updated company record books and databases, prepared invoices, cheques and delivery orders, conducted training of new staff, answered phone calls and assisted company manager, performed deliveries.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
Bachelor of Science in Psychology - Health Sciences
University of Canberra
Canberra, ACT07.2026
Skills
- Teamwork and collaboration
- Verbal and written communication
- Multi-tasking
- Ability to use EFTPOS
- Obtained RSA Certificate
- Cash Balancing
- Obtained Barista qualification
- Store maintenance
- Cleanliness and hygiene
- Shelf Stocking
- Stock management
- Obtained First Aid Qualification
Volunteering
Food Stall Crew
St. Andrew’s School
- Collaborated with my team by contributing time, effort and talent to ensure the stall’s efficiency
- Assisted with facilities maintenance
- Basic cleaning and trash removal
- Involved in marketing stall through verbal communication
Certification
- First Aid, Canberra First Aid, 2024 09
- Barista Training, Bean Culture, 2023 07
- Responsible Service of Alcohol, Clear To Work, 2022 12
Timeline
Staff Member
RGIS
12.2023 - 01.2024
Grocery Team Member
Coles
09.2023 - Current
Team Member
City Beach
11.2022 - 06.2023
All-Rounder Staff
Pizza King
07.2022 - 06.2023
Admin Assistant
Worldwide Freight System
03.2022 - 07.2022
Bachelor of Science in Psychology - Health Sciences
University of Canberra
- First Aid, Canberra First Aid, 2024 09
- Barista Training, Bean Culture, 2023 07
- Responsible Service of Alcohol, Clear To Work, 2022 12
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