Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Liana Critelli

Wollert,VIC

Overview

28
28
years of professional experience

Work History

Customer Service Team Leader

Intex International
05.2011 - Current
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Provided primary customer support to internal and external customers.
  • Communicated with vendors regarding backorder availability, future inventory, and special orders.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered prompt service to prioritize customer needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.
  • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Led by example through consistently maintaining excellent performance standards.

Office Administration

Australian Furniture Importers
07.2010 - 04.2011
  • Attending to KPI’s for the entering of daily invoicing
  • Data entry - loading new products and product change information onto the system
  • Receiving, checking and processing spot orders from customers
  • Ensuring relevant databases are kept up to date
  • General administration duties as required
  • Answering of telephones and distributing calls accordingly
  • Processing and liaison with factoring companies for payments of invoices
  • Liaison with clients and team members
  • Booking of all deliveries and all imports for shipping.

Administration / Client Liaison Officer

Sleepeezee Bedding Australia
02.2009 - 07.2010
  • Maintaining a flawless paper-based filing system and accurate record keeping; General administration duties as required; Data entry - loading new products and product change information onto the system; Attending to KPI’s for the entering of daily invoicing; Processing of all Credit Applications; Answering of telephones and distributing calls accordingly; Entering and Following up of all Customer Orders; Processing and liaison with factoring companies for payments of invoices; Create and provide accurate, timely reports on a weekly basis; Liaison with Company Representatives and management in regards to sales figures; Supervision of part time and casual administrative assistants; Processing and entering of all Credits and Debits; Use of software programs such as: OHM, Paperport, Organisit;

Conveyancing Clerk

Home Conveyancing Reservoir
10.2001 - 08.2008
  • Managing of all files including opening, closing and maintaining files; Preparation of files for settlement; Transfer documents, Adjustments, Cheque directions to the bank and other parties; Liaising with Banks and other parties and Real Estate Agents, Arranging and attending settlements with Banks and other parties; Keeping up to date with industry trends, including attending seminars conducted by the Australian Institute of Conveyancing; Contribute to continuous improvement of work practice and work flow; Efficiently liaised with clients on the telephone and face to face; Resolve issues, problems to a satisfactory conclusion; Provide support to the Operations Manager, assisting other Conveyancer’s with their files; Improved my knowledge in looking and understanding a Section 32 and Contract of Sale Apply for relevant searches within the Council and Land Titles Office; Understanding the process of a Plan of Subdivision and Plan of Consolidation; Meeting deadlines as set in the Contract of Sale; Assistant Manager; Answering of telephones and distributing calls accordingly; General administration duties as required; Maintain customer service databases;

Customer Service Staff

Coles Super Market
12.1995 - 12.2001
  • Customer Service; Working within a team environment; Operate registers; Handle customer complaints; Cleaning; Handle Cash; Answering phones; Stocked shelves; Provided the best service possible;

Education

Certificate II and III in Office Administration -

Work Placement Traineeship - Home Conveyancing Reservoir
12.2003

Victorian Certificate of Education (6 years V.C.E) -

St Monica's Collage - Epping
12.1998

Skills

  • Well developed customer service and communication skills established through fourteen years in customer service
  • Able to work unsupervised
  • Quick and Eager learner
  • Great computer skills in Microsoft Office and an aptitude for picking up new programs
  • Excellent organisational and time management skills with the ability to meet tight deadlines
  • Confident and efficient at prioritising work load
  • Cash Handling and banking
  • Enduring long hours
  • Analysing and calculating both numerical and written data
  • Ability to prioritise work objectives
  • Editing publications and finding information required
  • Great understanding of OHM, a software program used at Sleepeezee Bedding
  • Able to work cooperatively within a team environment
  • Excellent interpersonal and problem solving skills
  • Excellent verbal and written communication skills
  • Strong administrative skills, with exceptional eye for detail and accuracy
  • Proficient and accurate with data entry
  • Maintaining of calendar/daily prompts

Hobbies and Interests

  • Family
  • Playing and Watching sports
  • Going out with friends
  • Walking
  • Travelling
  • Gardening

Timeline

Customer Service Team Leader

Intex International
05.2011 - Current

Office Administration

Australian Furniture Importers
07.2010 - 04.2011

Administration / Client Liaison Officer

Sleepeezee Bedding Australia
02.2009 - 07.2010

Conveyancing Clerk

Home Conveyancing Reservoir
10.2001 - 08.2008

Customer Service Staff

Coles Super Market
12.1995 - 12.2001

Certificate II and III in Office Administration -

Work Placement Traineeship - Home Conveyancing Reservoir

Victorian Certificate of Education (6 years V.C.E) -

St Monica's Collage - Epping

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Liana Critelli