Liana Fowler
Canberra,ACT
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
3
3
years of professional experience
Work History
Manager
Pet Only Aquarium
Mitchell, Act
06.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Maintained professional, organized and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Recruited and hired top performers to add talent and value to department.
- Supervised labor costs and departmental expenses to remain in line with budget.
Assistant Dog Groomer
Adore Pet Grooming
Fyshwick, ACT
06.2022 - 10.2022
- Provided specialty breed clips for Poodles, Schnauzers and Yorkshire Terriers.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Reset the salon between appointments and disinfected equipment.
Professional Dog Groomer
Isabels Dog Grooming
Canberra, ACT
12.2021 - 07.2022
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Observed animal details such as size, condition, behavior and eating habits and documented data for future use.
- Reset the salon between appointments and disinfected equipment.
Retail Merchandiser
Best Friends
Tuggeranong, ACT
01.2020 - 12.2021
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Followed orders precisely for correct items, sizes and quantities.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Greeted customers and directed to requested products.
- Operated equipment such as pallet jacks to move heavy boxes.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Professional Dog Groomer
Best Friends
Tuggeranong Administrative District, ACT
01.2020 - 12.2021
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Cleaned tear stains from fur using safe chemical cleansers.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Spoke to customers regarding lodging, grooming, pricing and cross-sold additional items.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Observed animal details such as size, condition, behavior and eating habits and documented for future appointments.
- Reset the salon between appointments and disinfected equipment.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Education
College Graduate - Biology
Lake Tuggeranong College
Tuggeranong11.2021
Skills
- Strategic Planning
- Scheduling and Coordinating
- Managing Laborers
- Project Management
- Staff Management
- Performance Tracking and Evaluations
- Technical Proficiency
- Administration and Reporting
- Managing Reception
- Managing Operations and Efficiency
- Complex Problem-Solving
- Reading Comprehension
Timeline
Manager
Pet Only Aquarium
06.2022 - Current
Assistant Dog Groomer
Adore Pet Grooming
06.2022 - 10.2022
Professional Dog Groomer
Isabels Dog Grooming
12.2021 - 07.2022
Retail Merchandiser
Best Friends
01.2020 - 12.2021
Professional Dog Groomer
Best Friends
01.2020 - 12.2021
College Graduate - Biology
Lake Tuggeranong College
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