Liana HURLEY
SYDNEY,NSW
Summary
Enthusiastic marketing graduate with experience in digital campaigns, social media, and customer engagement. Confident communicator with a strong background in customer-facing roles and building brand connections. Driven to contribute to business growth in fast-paced, results-oriented environments.
Overview
4
4
years of professional experience
Work History
Front of House Team Member
Willowdale Hotel
07.2023 - Current
- Delivered high-quality guest experiences by managing front-of-house service and coordinating communication between kitchen and service teams to enhance service flow
- Supported efficient service operations during high-volume periods to ensure timely guest service
- Resolved customer concerns to maintain positive brand interactions and foster customer loyalty
- Assisted in training new staff on customer service procedures and tools.
- Supported the planning and execution of functions ensuring positive attendee experience
Fast Food Manager and Social Media/ Marketing Role
Fat Franks
02.2022 - 02.2025
- Increased social media engagement through consistent posting and active audience interaction
- Creating digital menu boards and handouts
- Coordinated teamwork and managed independent tasks to improve overall productivity
- Supervised and coordinated daily operations, ensuring smooth and efficient service
- Managed stock levels, ordering, and inventory control
- Managed cash handling and daily financial reporting
Marketing Intern
ROJO Consulting
12.2023 - 03.2024
- Increased brand awareness by developing and implementing creative marketing strategies and campaigns.
- Improved social media engagement through consistent posting and proactive audience interaction.
- Managed email marketing campaigns, resulting in increased click-through rates and conversions.
- Assisted in the planning and execution of successful product launch events.
- Supported creation of engaging content for company blog, newsletter, and website to attract and retain audience.
Education
Diploma - Marketing And Communications
Tafe NSW
Sydney, NSW09-2021
Bachelor of Business - Marketing
Western Sydney University
Sydney, NSW03-2024
High School Diploma -
Clancy Catholic College
West Hoxton, NSW10-2020
Skills
- Proficient in using Microsoft Excel
- Google analytics tools
- Experience with email marketing
- Skills in networking
- Presentation skills
- Professional Appearance
- Customer service
- Communication
Timeline
Marketing Intern
ROJO Consulting
12.2023 - 03.2024
Front of House Team Member
Willowdale Hotel
07.2023 - Current
Fast Food Manager and Social Media/ Marketing Role
Fat Franks
02.2022 - 02.2025
Diploma - Marketing And Communications
Tafe NSW
Bachelor of Business - Marketing
Western Sydney University
High School Diploma -
Clancy Catholic College