Liana Inglis
Brisbane,QLD
Summary
Dedicated and customer-focused barista and shift supervisor with extensive experience in fast-paced coffee shop environments. Skilled in preparing high-quality beverages, managing daily operations, and leading teams to deliver exceptional customer service. Adept at training and mentoring staff, ensuring compliance with company standards, and maintaining a positive and efficient work atmosphere. Proficient in inventory management, cash handling, and resolving customer inquiries promptly. Passionate about creating a welcoming experience for customers while driving team success and operational excellence.
Overview
4
4
years of professional experience
Work History
Head Barista
Bisou Bisou
09.2024 - Current
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
- Supported sustainability initiatives by sourcing eco-friendly products for use within the café setting.
Head Barista
Short Street Espresso
04.2023 - 09.2024
- Prepared and served specialty coffees, teas, and other beverages in accordance with customer specifications.
- Provided friendly and courteous service to customers.
- Maintained cleanliness of the café area and equipment.
- Trained new baristas on proper preparation techniques for various coffee drinks.
- Ordered supplies when necessary to ensure adequate inventory levels.
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
Barista/ Supervisor
Goodwill brew
10.2022 - 04.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Shift Manager
McDonald's
09.2020 - 09.2022
- Trained and mentored new employees to maximize team performance
- Supervised employees and oversaw quality compliance with company standards for food and services
- Kept employees operating productively and working on task to meet business and customer needs
- Coached crew members to optimize performance and motivate toward more efficient work
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
- Managed schedules, accepted time off requests and found coverage for short shifts.
Education
High School Diploma -
North Lakes State College
North Lakes11.2019
Certificate II - Hospitality
North Lakes State Collage
North Lakes11-2019
Certificate I - Business
North Lakes State College
North Lakes11.2018
Skills
- Food safety compliance
- Specialty drink preparation
- Clear and effective communication
- Team player attitude
- Staff management
- Staff training and development
Education and Training
- North Lakes State Collage, Northlakes QLD.
- RSA, Fire training and food safety certificate can be provided upon request.
Timeline
Head Barista
Bisou Bisou
09.2024 - Current
Head Barista
Short Street Espresso
04.2023 - 09.2024
Barista/ Supervisor
Goodwill brew
10.2022 - 04.2023
Shift Manager
McDonald's
09.2020 - 09.2022
High School Diploma -
North Lakes State College
Certificate II - Hospitality
North Lakes State Collage
Certificate I - Business
North Lakes State College
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