Proficient in MS Office Suite
Liana Kennedy
Proactive And Personable Aspiring Retail And Customer Service Assistant
Perth,WA
Summary
Reliable and upbeat all rounder successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
I am an energetic, ambitious person who has developed a warm deposition, mature and responsible approach to any task that I undertake, or situation that I am presented with.
Ambitious, career-focused job seeker, anxious to obtain an entry-level Retail/Customer Service position to help launch career while achieving company goals.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Cleaner Supervisor
Westralian
Perth, WA
12.2020 - Current
- Disposed of trash and recyclables each day to avoid waste buildup.
- Communicated repair needs to maintenance staff.
- Evaluated employee performance and developed improvement plans.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Kept building entryway glass clean and polished for professional presentation.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Coordinated daily workflow through task prioritization and concise scheduling.
Landscaper
LD Total Landscaping
Perth , WA
03.2019 - 12.2020
- Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
- Planted bulbs, trees, bushes and flowers for residential and commercial clients.
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
- Removed weeds, hazards and debris from common pathways to improve usability.
- Applied weed and pest control chemicals to lawns, protecting grass growth and improving appearance.
- Maintained grounds by trimming, weeding and general clean-up.
- Operated landscaping equipment with focus on safety and machine longevity.
- Installed and maintained landscapes at homes, offices and parks.
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
- Developed lasting customer relationships and grew network over time.
Cleaner/Mineworker/Bartender
Spotless
Newman, WA
02.2015 - 12.2018
- Handled equipment, chemicals and materials properly and with caution.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Organized and used industrial cleaning products following strict safety procedures.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained floor cleaning and waxing equipment.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Bartender/Kitchen Staff Member
Cater Care Services
Perth, WA
01.2010 - 11.2015
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
High School Diploma -
Tauranga Girls College
New Zealand 01.1980 - 12.1984
Skills
Strong Leadership Qualities
Superior analytical and problem-solving skills
Excellent organizational and time management skills
Strong communication, interpersonal and liaison skills
Ability to work well in a team or independently
Strong work ethics: exceptionally reliable, motivated, and hardworking
Dedicated to continuous learning and improvement
Keen attention to detail
Innovative and resourceful
Software
Affiliations
Currently a volunteer for Feed it Forward Inc - A Not-For-Profit Charitable Organization helping those who are unfortunate.
Certification
Provide Responsible Service of Alcohol Certificat
Interests
All forms of Marital Arts especially Boxing
Outdoor Activities
Spending quality time with family
Professional Boxing
Started my career in professional boxing from 2000 to 2008, where in this time achieved two champions belts and traveled to other countries to compete in tournaments. While competing competitively I also opened my own professional boxing gym where I became a coach to many different cultures and underprivileged children.
Referees
At Request...
Licences
WA C Class
Timeline
St John First Aid Certificate
12-2022
Cleaner Supervisor
Westralian
12.2020 - Current
Landscaper
LD Total Landscaping
03.2019 - 12.2020
Provide Responsible Service of Alcohol Certificat
12-2018
Hygienic Practices for Food Safety III
08-2018
Cert III in Horticulture
03-2018
Cleaner/Mineworker/Bartender
Spotless
02.2015 - 12.2018
Bartender/Kitchen Staff Member
Cater Care Services
01.2010 - 11.2015
High School Diploma -
Tauranga Girls College
01.1980 - 12.1984