Liana Milicevic
Mount Vernon
Summary
Motivated and reliable second-year Bachelor of Business (Property) student at Western Sydney University with a strong foundation in administration, accounts, and customer service. Experienced in payroll processing, data entry, and office coordination through current part-time employment. Proven ability to communicate effectively, manage time efficiently, and work both independently and within a team. I demonstrate a strong work ethic and a proactive attitude toward learning.
Overview
5
5
years of professional experience
Work History
Admin & Accounts Assistant
Ally Civil
07.2023 - Current
- Performed administrative and clerical duties, including data entry and document handling.
- Utilised MYOB for payroll processing, inventory tracking, invoice creation, and financial data management.
- Proficient in Microsoft Office for internal documentation, data analysis and comparison and reporting.
- Collaborated effectively through clear communication within the team.
- Assisted with month-end closing procedures, ensuring timely completion and accurate reporting.
- Contributed to social media content creation.
Retail Sales Assistant
Spotlight
02.2022 - 07.2023
- Delivered high-quality customer service, assisting with inquiries and resolving issues professionally.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Performed store recovery, stocking and restocking shelves, to maintain product availability and presentation
- Executed merchandising tasks, including promotional displays.
- Carried out stocktaking and inventory checks, supporting accurate stock control and reporting.
- Managed packing and unpacking of deliveries and customer purchases efficiently.
- Used POS system to process sales, returns, online orders, lay-by and gift card activations.
- Assisted in training new employees, providing guidance on store operations and practices.
Retail Sales Assistant
IGA Supermarket
09.2020 - 11.2021
- Greeted customers warmly and assisted with product inquiries, selections, and purchases, ensuring a positive shopping experience.
- Handled incoming phone calls in a professional manner, responding to customer queries or redirecting them as needed.
- Operated the front register, accurately processing transactions and managing cash handling.
- Supported promotional activities by setting up product displays to enhance in-store marketing.
- Maintained strict cleanliness and hygiene standards in the deli, including sanitising equipment, work surfaces, and utensils.
- Assisted with opening and closing procedures, including register balancing and cleaning of workstations.
- Conducted regular stocktakes of deli items to ensure inventory accuracy and product availability.
Education
Bachelor of Business - Property
Western Sydney University
Parramatta City01-2026
Skills
- Microsoft Office
- MYOB
- Data Entry & Payroll Processing
- Time management and Organisation
- Customer Service and Assistance
- Verbal and Written Communication
- Teamwork & Collaboration
Timeline
Admin & Accounts Assistant
Ally Civil
07.2023 - Current
Retail Sales Assistant
Spotlight
02.2022 - 07.2023
Retail Sales Assistant
IGA Supermarket
09.2020 - 11.2021
Bachelor of Business - Property
Western Sydney University
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