Liana Rogers
Mt Eliza,Australia
Summary
Dynamic and customer-focused hospitality professional with experience in waitressing, bartending, hosting, and training staff in fast-paced environments. Adept at delivering exceptional guest experiences, building strong customer relationships, and maintaining high service standards. Proven ability to lead and motivate teams, ensuring smooth operations and fostering a positive work environment. Passionate about hospitality with a background in volunteering as an English teacher, showcasing strong communication skills and a commitment to helping others succeed. Thrives in diverse, high-energy settings while maintaining attention to detail and a strong work ethic.
Overview
4
4
years of professional experience
Work History
Volunteer (english Teacher, Humanitarian Aid)
The church of Jesus Christ of Latter-day Saints
Adelaide, SA
03.2023 - 10.2024
- Assigned as a training leader to guide other volunteers one on one and through training conferences, participate in leadership counsel meetings and work to resolve conflicts and concerns
- Prepared and delivered engaging English lessons to students of all ages, abilities, and backgrounds.
- Adapted teaching methods based on each student's unique needs and abilities.
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
- Conducted field visits to assess the needs of individuals and families affected by disasters.
- Identified vulnerable populations in need of emergency assistance.
Cafe All Rounder
The boyz for breakie
Mornington, Vic
11.2022 - 01.2024
- Greeted customers and took orders in a friendly and professional manner.
- Resolved customer complaints in a polite and timely manner.
- Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Cafe All Rounder
Pops Cafe
Mt Eliza, Vic
12.2022 - 02.2023
- Provided customer service to ensure satisfaction throughout their dining experience.
- Took orders accurately and communicated them to the kitchen staff promptly.
- Checked on customers regularly to ensure satisfaction with meals and services.
- Assisted guests by promptly responding to questions, requests and concerns.
Waitress, Bartender, Hostess
Le Feu
Mornington, Vic
04.2021 - 02.2023
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Developed good working relationships with fellow employees through effective communication.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Maintained detailed records of sales transactions and daily shift reports.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Education
Bachelor of Science/Arts - Psychology, Journalism
Monash University
11.2024
Padua College
Mornington01.2021
Skills
- Academic advisement
- Group and individual instruction
- Vocabulary expansion
- Item recommendation
- Problem-solving abilities
- Time management abilities
- Multitasking Abilities
- Team building
- Cultural Sensitivity
- Anxiously engaged
Availability
Mon - Sat: all day
Sun: not available
References
- Bree Anne: Manager at Le Feu, 0431 345 771
- Rhys Standley: President of the Australia Adelaide volunteer mission program
- Hayley Dickerson: Assistant manager at Pops cafe 0429 043 002
Timeline
Volunteer (english Teacher, Humanitarian Aid)
The church of Jesus Christ of Latter-day Saints
03.2023 - 10.2024
Cafe All Rounder
Pops Cafe
12.2022 - 02.2023
Cafe All Rounder
The boyz for breakie
11.2022 - 01.2024
Waitress, Bartender, Hostess
Le Feu
04.2021 - 02.2023
Bachelor of Science/Arts - Psychology, Journalism
Monash University
Padua College
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