Liang Xu
Mill Park,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Adhering and reinforcing safety as number one priority.
Overview
11
11
years of professional experience
Work History
Relief Network Controller
Kinetic
02.2022 - Current
- Liaise with Customer Service Officer and plan on-road update to passengers affected with diversion
- Update on road supervisor with any major traffic incidents to assist drivers and passengers affected
- Assist Smartrak support centre arranging bus maintenance and reporting Myki BDC defect preventing headless mode
- Operate a network of 49 routes, 123 school routes, 3 longest routes in southern hemisphere and liaise with 6 depots across Melbourne including supporting all radio communications with drivers and meeting all KPI requirements
- Responsible for monitoring on-road activities to ensure on time running and advise Department of Transport of any changes to network service plan changes
- Strategically plan diversions for extreme weather or traffic incidents and support the safest possible response including driver support and welfare
- Reallocate resources for ongoing changes to roster or bus allocations and ensuring all work allocated complies to company fatigue guidelines
- Provide feedback to depot management on key focus points and issues
- Report all vehicle defects with workshop and help refuelers with ongoing process at night ensuring a smooth transaction the next morning
- Data entry into TIMS and DMS reporting missed services and incidents
- Assist with smooth transaction between Transdev Melbourne and Kinetic in Operations Control Centre.
Bus Driver
Transdev
07.2019 - 01.2022
- Standby driver for emergency rail replacement with Metro authorities to ensure services are maintained
- Sound knowledge and clear understanding of many train replacement lines due to incidents in train disruption
- Facilitate training and advise new drivers on Kinetic safe driving policy
- Assist operations with bus peak runouts to minimise disruption
- Safely perform bus driving duties to ensure passengers comfort and safety
- Report all accidents incidents or unusual occurrences to dispatch office immediately; submit written reports on unusual occurrences as required
- Have a strong commitment to safety and compliance, also an ability to problem solves and make sound judgements under pressure.
Property Manager
Stockdale & Leggo
07.2018 - 06.2019
- Provide exceptional customer service to all clients (tenants and owners)
- Manage the portfolio efficiently and professionally
- Maintain regular and effective communication with lessors and tenants
- Adhere to all Property Management legal obligations
- Be at the forefront of innovation and evolution in Property Management
- Keep up to date with current rental market values and ensuring rents are reviewed and increased in line with the RTA legislation
- Efficiently process lease renewals
- Organise and perform regular inspections in line with due dates
- Follow up and action rental arrears daily
- Maintenance/Job requests are actioned, followed up and completed within a timely manner
- Handle and effectively manage tenancy disputes.
Sales Consultant
Love Real Estate
09.2016 - 06.2018
- Providing a first-class customer experience and service to prospective clients
- Generating and nurturing new and existing leads
- Building strong rapport with clients
- Negotiating and selling new home builds based on client's budgets, design guidelines, and preferences
- Achieving and exceeding sales targets
- Provided management with the researched and analysed data, to have effective decision making
- Determined the property and real estate valuation functions to offer the clients with the exact and accurate monetary valuation
- Calculated the real estate market, and offered management with necessary support to face competition, confidently.
Owner
Degani
10.2015 - 02.2017
- Maintain the Cafe to a high standard of service and presentation
- Promote service excellence and uphold service standards within the Café at all times, motivating, mentoring, and developing high performing talent
- Provide clear development plans for each Cafe employee, promoting retention and employee growth
- Translating brand standards into operational action
- Full accountability for all profit and loss results, writing and costing rosters and analysing financial reports
- Develop and execute a local business development plan
- Increased profit margins by 7% through comprehensive monitoring of kitchen and employees’ activities, sales trending, scheduling, food ordering, and effectively cross-training employees to ensure maximum productivity
- Take part in annual and monthly budgeting process, completing variance analysis.
Owner
Station Street Cafe
09.2012 - 01.2015
- Ensured freshness of ingredients and the highest levels of customer service, professional practices, strong product knowledge, cleanliness and safety
- Promoted “always say yes” approach to relationship - building between staff and guests, providing personalized, responsive service to create a quality experience and repeat business
- Accountable for budgeting, cost control, payroll, general accounting, and full profit and loss
- Developed marketing campaigns to increase visibility of the restaurant; analysed market demographics, defined the target market, and determined advertising placement
- Investigated and resolved food/beverage quality and service complains, ensuring customer satisfaction and repeat business
- Created new business through community involvement and active public relations programs.
Education
Diploma of Hospitality Management -
North Melbourne Institute of Tafe
01.2010
Bachelor of International Trade -
Huazhong University of Science and Technology
01.2007
Skills
- Critical Thinking and Analysis
- Maintenance Organization and Development
- Infrastructure Planning
- Network Intelligence
References
Available Upon Request
Timeline
Relief Network Controller
Kinetic
02.2022 - Current
Bus Driver
Transdev
07.2019 - 01.2022
Property Manager
Stockdale & Leggo
07.2018 - 06.2019
Sales Consultant
Love Real Estate
09.2016 - 06.2018
Owner
Degani
10.2015 - 02.2017
Owner
Station Street Cafe
09.2012 - 01.2015
Diploma of Hospitality Management -
North Melbourne Institute of Tafe
Bachelor of International Trade -
Huazhong University of Science and Technology
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