Liang Hiu Ching Alyssa
HONG KONG
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
2
2
years of professional experience
Work History
Retails assistant
UGG Express
05.2023 - 08.2023
- Managed over 50 customers per day
- Increased sales by 10%
- Provide exceptional customer service by greeting and assisting customers in friendly and professional manner
- Handle cash and credit card transactions accurately and efficiently using point-of-sale (POS) system
- Maintain clean and organized sales floor, including restocking shelves and arranging merchandise displays to attract customers
- Assist in receiving and unpacking new merchandise shipments, ensuring accurate inventory management
- Conduct regular stock checks to monitor inventory levels and report any discrepancies to store manager.
Receptionist
O2 Pilates
08.2022 - 04.2023
- Greeted clients and provided assistance with scheduling appointments and payments
- Answered phone calls and responded to emails and whatsapp in a timely and professional manner
- Maintained cleanliness and organization of the studio
- Promote company products and offers through social media (e.g.Instagram,facebook)
- Confirmed appointments, communicated with clients, and updated client records.
Marketing Internship
Love & Joy concert
09.2022 - 11.2022
- Assisted with planning and execution of large music festival with over 1000 attendees
- Coordinated with vendors and sponsors to ensure smooth running of event
- Managed social media accounts and created content to promote festival
- Supported with creating project marketing materials to promote services.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Assisted in creating written, video and image content for marketing channels.
Receptionist
PuMenTung Chinese Clinic
05.2021 - 10.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Organized, maintained and updated information in computer databases
- Collected and distributed messages to team members and managers to support open communication and high customer service
Education
Bachelor of Arts - Chinese Literature and Global Creative Industries
University of Hong Kong
05.2025
Skills
- Bagging and Packaging
- Suggestive Selling
- Folding Clothes
- Credit and Cash Transactions
- Meeting Sales Goals
- Customer Traffic Management
- Returns and Exchanges
- Engaging with Diverse Customers
- Strong Communication and Interpersonal Skills
- Fluent in Cantonese, Mandarin and English
- Ability to work well in team and independently
- Microsoft Office and Google Suite
Timeline
Retails assistant
UGG Express
05.2023 - 08.2023
Marketing Internship
Love & Joy concert
09.2022 - 11.2022
Receptionist
O2 Pilates
08.2022 - 04.2023
Receptionist
PuMenTung Chinese Clinic
05.2021 - 10.2021
Bachelor of Arts - Chinese Literature and Global Creative Industries
University of Hong Kong
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