Lianna Kenney
Brinsmead,QLD
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Driven individual who excels in attracting loyal customers through personalized service. Understands customer needs and am punctual and approachable. Friendly and upbeat individual familiar with customer service practices and ready for anything.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Floor Staff Member/Barista
TANK 64
Edge Hill, QLD
02.2022 - Current
- Made beverages and prepped food
- Maintained an organized and clean work environment.
- Ensured that the store was kept neat and tidy at all times.
- Processed payments using cash registers
- Completed sales transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Worked closely with other staff members to ensure smooth operations.
- Operated electronic equipment such as scanners, credit card machines and cash registers.
- Checked expiration dates on products to ensure freshness of ingredients/cakes and slices.
- Adhered to company policies and procedures at all times.
- Provided excellent customer service by answering questions and offering advice on menu items.
- Greeted customers and provided assistance with their inquiries.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Built and maintained relationships with peers and upper management to drive team success.
Education
High School Diploma -
Redlynch State College
Cairns, QLD12-2025
Primary Graduate -
Freshwater State School
Cairns, QLD12-2019
Skills
- Workplace Safety
- Cash Handling
- Cleaning
- Store maintenance
- Customer Service
- Professional Appearance
- Store Cleaning
- Made beverages
- Handled eftpos machines
Affiliations
- I am a part of a junior youth group who work together to help out our local community
- Am in a RACE program (Redlynch Arts Course of Excellence) where i practice drama after school with a group of individuals
- I played Viola in an orchestra from grade 3 till grade 8 (5 years)
- I participated in Dance classes for 6 years
- I participated in gymnastics and a Girl Guide group for 2-3 years
- Babysitting
- Currently in a mentoring group at my school for the year 7's of this year to help them feel safe and comfortable in High School
Accomplishments
- Was Orchestra Captain in 2019 at my school
- Awarded Class Captain for 2 years
- Reserve Sports Captain in 2019
- Participated and won Eisteddfod competitions for both drama and music
- Came 2nd place as Orchestra Captain in Fanfare competitions
Certification
- Currently working to get my Certificate II in Hospitality
- Currently have my Learners driving license
References
References available upon request.
Timeline
Floor Staff Member/Barista
TANK 64
02.2022 - Current
High School Diploma -
Redlynch State College
Primary Graduate -
Freshwater State School
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